Technical Support

Technical Support: issues with launching the game, errors, and compatibility with Heroes of Might and Magic V. Please describe the problem in detail, preferably with a screenshot.

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access code for online play (other questions inside)

Started by 11Денис11

8.3k 15 years ago 6/21/2011 11:59 AM UTC · Саня Изи

8.3k

15 years ago 6/21/2011 11:59 AM UTC

by Саня Изи

5th hero on the tablet.

Started by 13га

8.1k 11 years ago 3/18/2015 12:10 PM UTC · 13га

8.1k

11 years ago 3/18/2015 12:10 PM UTC

by 13га

Dwarven music.

Started by 3DogMZA

7.5k 19 years ago 8/8/2007 12:58 PM UTC · Inquisitor

7.5k

19 years ago 8/8/2007 12:58 PM UTC

by Inquisitor

The game is running slowly even on a good system. 3

Started by Adventure

20k 18 years ago 4/4/2008 7:06 PM UTC · playtne

20k

18 years ago 4/4/2008 7:06 PM UTC

by playtne

Why is it not possible to connect to all game servers?

Started by agentneo

5.4k 18 years ago 5/24/2008 10:10 AM UTC · agentneo

5.4k

18 years ago 5/24/2008 10:10 AM UTC

by agentneo

Are there any servers for Heroes 5 besides the official ones?

Started by Agilist

9.5k 19 years ago 6/8/2007 4:31 PM UTC · Alan

9.5k

19 years ago 6/8/2007 4:31 PM UTC

by Alan

launching the game on a touch screen.

Started by AiprilGerman

3.9k 1 year ago 9/18/2024 3:56 PM UTC · Mооnst@r

3.9k

1 year ago 9/18/2024 3:56 PM UTC

by Mооnst@r

Desynchronization in the multiplayer mode of Heroes of Might and Magic V: Tribes of the East.

Started by Alekord

13k 16 years ago 6/26/2010 8:04 PM UTC · VIRU$

13k

16 years ago 6/26/2010 8:04 PM UTC

by VIRU$

The game is starting to glitch and crash constantly!

Started by Alex117

8k 7 years ago 4/2/2019 8:08 PM UTC · Alex117

7 years ago 4/2/2019 8:08 PM UTC

by Alex117

Water texture rendering.

Started by ALEX777

5.4k 18 years ago 10/26/2007 3:36 PM UTC · ALEX777

5.4k

18 years ago 10/26/2007 3:36 PM UTC

by ALEX777

HOMM5: increase the maximum camera zoom distance.

Started by alex_loko

8.1k 6 years ago 10/18/2019 4:29 PM UTC · alex_loko

8.1k

6 years ago 10/18/2019 4:29 PM UTC

by alex_loko

The game does not launch under one of the user accounts.

Started by Alex_Vrana

5.9k 17 years ago 9/22/2008 2:37 PM UTC · Alex_Vrana

5.9k

17 years ago 9/22/2008 2:37 PM UTC

by Alex_Vrana

The game crashes during installation.

Started by AlFons

22k 17 years ago 3/18/2009 9:02 PM UTC · Hортикуc

22k

17 years ago 3/18/2009 9:02 PM UTC

by Hортикуc

The game returns to the menu when attempting to log in to UBI.com.

Started by Alkaed-Green

6.2k 19 years ago 9/1/2007 9:27 AM UTC · Inquisitor

6.2k

19 years ago 9/1/2007 9:27 AM UTC

by Inquisitor

Запуск Heroes of Might and Magic V: TotE на Windows 7 x64

Started by Allariel

28k 15 years ago 8/4/2011 6:17 PM UTC · Финист

28k

15 years ago 8/4/2011 6:17 PM UTC

by Финист

I can’t launch patch 1.6.

Started by ALLI

7.5k 18 years ago 1/15/2008 10:53 AM UTC · Kyle

7.5k

18 years ago 1/15/2008 10:53 AM UTC

by Kyle

Transparent textures in the Dungeon castle.

Started by Alveug

6.3k 13 years ago 4/16/2013 4:36 AM UTC · Alveug

6.3k

13 years ago 4/16/2013 4:36 AM UTC

by Alveug

INTEL graphics card.

Started by aMoralez

7.9k 20 years ago 7/24/2006 1:24 PM UTC · parus

7.9k

20 years ago 7/24/2006 1:24 PM UTC

by parus

Bug with the Elven town.

Started by AndrA

8.4k 13 years ago 3/1/2013 7:19 PM UTC · SilverDream

8.4k

13 years ago 3/1/2013 7:19 PM UTC

by SilverDream

Game played on a city map.

Started by Anelt

5.2k 18 years ago 2/10/2008 7:14 PM UTC · Starhan

5.2k

18 years ago 2/10/2008 7:14 PM UTC

by Starhan

With a widescreen monitor at 1680*1050.

Started by Anraen

6.2k 17 years ago 3/11/2009 4:38 PM UTC · Werevolka

6.2k

17 years ago 3/11/2009 4:38 PM UTC

by Werevolka

The map editor won’t open the file.

Started by Antoine 2309

2.5k 1 year ago 5/11/2025 11:10 AM UTC · fktifzobr

2.5k

1 year ago 5/11/2025 11:10 AM UTC

by fktifzobr

Error 1.22.100: Unable to access the database.

Started by Ap3eM

8.2k 16 years ago 7/8/2010 6:13 PM UTC · maximus_ua_cv

8.2k

16 years ago 7/8/2010 6:13 PM UTC

by maximus_ua_cv

Luck is not on your side.

Started by Arantirium

8.7k 8 years ago 9/7/2018 5:16 PM UTC · Remix

8.7k

8 years ago 9/7/2018 5:16 PM UTC

by Remix

Problem when creating a duel hero.

Started by Archeopterixx

7.6k 10 years ago 1/28/2016 7:43 PM UTC · Sinitar619

7.6k

10 years ago 1/28/2016 7:43 PM UTC

by Sinitar619

The phoenix model... Where is it?!

Started by argnar

4.8k 18 years ago 6/24/2008 7:24 AM UTC · argnar

4.8k

18 years ago 6/24/2008 7:24 AM UTC

by argnar

I can’t play through UBI.com!

Started by ARHANGEL1989

7.5k 19 years ago 7/30/2007 1:50 PM UTC · Inquisitor

7.5k

19 years ago 7/30/2007 1:50 PM UTC

by Inquisitor

how do you adjust the hero level in the Heroes 5 duel editor?

Started by Artemkins

6k 12 years ago 6/19/2014 6:21 PM UTC · Artemkins

12 years ago 6/19/2014 6:21 PM UTC

by Artemkins

Here's the editor again!

Started by Ascendand Evincar

12k 15 years ago 9/9/2011 2:01 PM UTC · Amko

12k

15 years ago 9/9/2011 2:01 PM UTC

by Amko

The computer opponent takes a long time to make a move.

Started by ashparka

21k 18 years ago 1/20/2008 5:02 PM UTC · Vayshan

21k

18 years ago 1/20/2008 5:02 PM UTC

by Vayshan

After updating from version 3.0 to 3.1, the interface in the game has shifted. What should I do?

Started by AssmO

9.4k 10 years ago 9/14/2015 6:47 AM UTC · Icharus

9.4k

10 years ago 9/14/2015 6:47 AM UTC

by Icharus

Freezing after the AI's turn (Heroes of Might and Magic V).

Started by Astart

5.1k 2 years ago 3/4/2024 1:06 PM UTC · Utiferus

5.1k

2 years ago 3/4/2024 1:06 PM UTC

by Utiferus

How to play over a local network?

Started by asxar1

22k 18 years ago 2/23/2008 10:51 PM UTC · палтина

22k

18 years ago 2/23/2008 10:51 PM UTC

by палтина

After completing the first mission, the game offers the option to start over from the beginning.

Started by Baga1970

5.5k 18 years ago 1/24/2008 8:07 PM UTC · Baga1970

5.5k

18 years ago 1/24/2008 8:07 PM UTC

by Baga1970

TE doesn't see elementals (3.1).

Started by BATTLEWIZARD

6.9k 13 years ago 10/5/2012 4:33 AM UTC · Warrior777

6.9k

13 years ago 10/5/2012 4:33 AM UTC

by Warrior777

[Launch HoMMV in windowed mode]

Started by Billi_Bons

9.3k 18 years ago 12/6/2007 3:07 PM UTC · Billi_Bons

9.3k

18 years ago 12/6/2007 3:07 PM UTC

by Billi_Bons

Something’s wrong with the key.

Started by Blayer

6.4k 18 years ago 7/1/2008 10:51 AM UTC · Майор Вихрь

6.4k

18 years ago 7/1/2008 10:51 AM UTC

by Майор Вихрь

I urgently need help.

Started by BlazZze

6.2k 19 years ago 5/13/2007 11:01 AM UTC · BlazZze

6.2k

19 years ago 5/13/2007 11:01 AM UTC

by BlazZze

I can’t edit maps.

Started by Blood Leon 7 (admin)

5.9k 19 years ago 12/13/2006 9:05 AM UTC · Blood Leon 7 (admin)

5.9k

19 years ago 12/13/2006 9:05 AM UTC

by Blood Leon 7 (admin)

How do I set the desired game format without launching the game?

Started by Bloody_AST

7k 9 years ago 5/11/2017 2:52 PM UTC · Ment

9 years ago 5/11/2017 2:52 PM UTC

by Ment

Launching trainers under Windows 7.

Started by BOB4APA

5.3k 16 years ago 5/31/2010 9:06 PM UTC · BOB4APA

5.3k

16 years ago 5/31/2010 9:06 PM UTC

by BOB4APA

Other creature names.

Started by Bogdan2018

8.7k 8 years ago 5/14/2018 2:20 PM UTC · Ment

8.7k

8 years ago 5/14/2018 2:20 PM UTC

by Ment

maps and campaigns won't launch.

Started by bogoborec

6.1k 17 years ago 8/28/2009 7:03 PM UTC · bogoborec

6.1k

17 years ago 8/28/2009 7:03 PM UTC

by bogoborec

Lag in battles (unoptimized animations).

Started by Bogomol

5.6k 18 years ago 11/15/2007 1:55 PM UTC · Bogomol

5.6k

18 years ago 11/15/2007 1:55 PM UTC

by Bogomol

I can’t load the saved game.

Started by Bonus

6.8k 17 years ago 8/30/2009 8:24 AM UTC · Bonus

6.8k

17 years ago 8/30/2009 8:24 AM UTC

by Bonus

A window pops up with the message: "Instruction at address 0x004e8d4b accessed memory."

Started by browneyed

8.3k 18 years ago 9/30/2007 9:52 PM UTC · Alan

8.3k

18 years ago 9/30/2007 9:52 PM UTC

by Alan

Shadow display.

Started by bruha

7.6k 19 years ago 12/19/2006 6:51 PM UTC · Phoenix666

7.6k

19 years ago 12/19/2006 6:51 PM UTC

by Phoenix666

Spellbook.

Started by CANNABY

5.9k 19 years ago 6/25/2007 11:01 AM UTC · CANNABY

5.9k

19 years ago 6/25/2007 11:01 AM UTC

by CANNABY

Computer-controlled enemies take a long time to move.

Started by CAPA

13k 19 years ago 12/26/2006 4:18 PM UTC · Alan

13k

19 years ago 12/26/2006 4:18 PM UTC

by Alan

Problems with texture rendering in 2 castles.

Started by cerberson

5.3k 19 years ago 4/22/2007 3:18 PM UTC · cerberson

5.3k

19 years ago 4/22/2007 3:18 PM UTC

by cerberson

Error during remote procedure call.

Started by Chewbacca

17k 18 years ago 2/7/2008 3:20 PM UTC · Starhan

17k

18 years ago 2/7/2008 3:20 PM UTC

by Starhan

Heroes 5, Tribes of the East

Started by ciasquall

13k 15 years ago 5/13/2011 3:19 PM UTC · VylfGor

13k

15 years ago 5/13/2011 3:19 PM UTC

by VylfGor

Heroes 5 + Windows 8.1 + laptop: terrible performance.

Started by cocaine

8.8k 9 years ago 12/22/2016 3:22 PM UTC · cocaine

8.8k

9 years ago 12/22/2016 3:22 PM UTC

by cocaine

How do I remove a player from a save file?

Started by columbus

8.6k 7 years ago 5/6/2019 4:36 PM UTC · columbus

8.6k

7 years ago 5/6/2019 4:36 PM UTC

by columbus

The "Subjugate" spell and the rune of battle rage.

Started by Cool

7.4k 12 years ago 9/30/2013 6:25 AM UTC · Ment

7.4k

12 years ago 9/30/2013 6:25 AM UTC

by Ment

The game crashes after I finish a mission.

Started by Cyr

5.7k 18 years ago 12/3/2007 6:01 AM UTC · Boris K

5.7k

18 years ago 12/3/2007 6:01 AM UTC

by Boris K

Proxy is not participating.

Started by DAMN-mustvin

6.3k 18 years ago 9/18/2007 4:02 AM UTC · DAMN-mustvin

6.3k

18 years ago 9/18/2007 4:02 AM UTC

by DAMN-mustvin

with instructions on how to install mods for Heroes 5 and Heroes 5: Hammers of Fate.

Started by Danchoys

9.9k 10 years ago 2/4/2016 7:33 AM UTC · Ment

9.9k

10 years ago 2/4/2016 7:33 AM UTC

by Ment

Exclamation mark in hero skills.

Started by Darius

9.2k 19 years ago 8/6/2007 1:47 PM UTC · Amko

9.2k

19 years ago 8/6/2007 1:47 PM UTC

by Amko

The game is not working correctly on another PC.

Started by DarkLordax

6k 4 years ago 4/26/2022 2:04 PM UTC · prime79

4 years ago 4/26/2022 2:04 PM UTC

by prime79

Reading content in

Interface language