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Technical Support
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Offline LEEROY
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Posts: 6
#539
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Okay, I was playing the game normally on Windows 7, almost finished it. Then, there was a power surge, the circuit breaker tripped, and the computer shut down. I reset the breaker, turned the computer back on, and when I tried to launch the game, it wouldn't start. It just says "close the program" and that's it. What should I do? I completely uninstalled the game, downloaded it again, but it still won't launch. Damn it! What should I do? In the end, I downloaded and installed a new launcher, and now it won't let me into the game; it's asking for some kind of key, even though I was playing for 3 weeks without it. What should I do?
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Offline Lazy_coma
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Posts: 52
#540
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Hello. Please tell me, is the product key tied to the computer, or to the account?
Today, I installed the game on another computer, logged in with my account, and it asked me to enter the key. I entered it, and it said something like "the key has already been used"? And what should I do?
So, does that mean I buy a new computer and need a new key for that too? What a mess!
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Offline LEEROY
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Posts: 6
#542
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LEEROY
Okay, I was playing the game normally on Windows 7. I was almost finished. And then: there was a power surge, the circuit breaker tripped. The computer shut down. I put the breaker back in, turned on the computer, and when I try to launch the game, it DOESN'T start: it just says to close the program and that's it. What should I do?????????????
I completely uninstalled the game, downloaded it again, but it still doesn't start.
(censored) // WHAT
SHOULD I DO?
?

Added after 12 hours 25 minutes
In the end, I downloaded and installed a new launcher, and now it won't let me into the game, it requires some kind of key. Although I played for 3 weeks without it before((((what should I do????????
????????????!
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Offline DarkDragon
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Posts: 11
#543
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I don't have a licensed copy yet. Basically, when I launch the game, a small splash screen appears and it freezes, and I can only close it through the Task Manager. :smile25:
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Offline Победитель
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Posts: 3,506
#544
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If it weren't for the word "for now," I would have just deleted the post. There are different types of pirated copies, and it's possible that you got a non-working one. Buy a licensed version – the bug will most likely disappear.
Карты для Heroes of Might and Magic V
Цикл "Закадычные враги": "Особенное гостеприимство, "Супероружие", "Меж молотом и наковальней"
"Падение Шантири"

Кампания для "Кодекса Войны"
"Выбор Сагиттеля"
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Offline ТатьянаW
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Posts: 3
#545
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Good afternoon, could you please help me? When I launch the game, a blue loading window for UPley appears. Then, I click "ENTER GAME," and then "PLAY." It synchronizes with the cloud storage. It says the game has started, and then a window pops up saying "The program has stopped working," so I either have to search for a solution online or close the program. Can you tell me what to do? Searching for a solution online doesn't help.
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Offline net23-Immortal
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Posts: 52
#546
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TatianaW
Good afternoon, could you please help me? When I launch the game, a blue loading window for UPley appears. Then I click "LOG IN TO GAME". Next, I click "PLAY". It synchronizes with the cloud storage. It says that the game has been launched... and then a window pops up saying "The program has stopped working," so I either have to search for a solution online or close the program. Can you tell me what to do? Searching for a solution online doesn't help.
I was able to play the game normally for six months until this UPley window was updated, and now it's the same as yours. However, in my case, the game loads, a black loading screen appears, and nothing happens until I open the Task Manager and see that the game is not responding. I think this is somehow related to patches and updates.
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Offline ТатьянаW
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Posts: 3
#547
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There was no other option: I uninstalled the game and downloaded a new one from UPley, since the disc was lost a long time ago. However, it's in English now. Now I have a new problem: there's no connection to Conflux. What should I do?
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Offline Zybr
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Posts: 7,033
#548
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The simplest and least resource-intensive option is to play in offline mode, i.e., without connecting to the Conflux.


Барон "Vampires"

Отдай свои прошлые сны,
В сомненьях себя обрети,
В бешеном танце душа кружится!
Не думай, что будет потом,
Здесь и сейчас мы живем,
Стань хоть на миг сам собой, слышишь!


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Offline ТатьянаW
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Posts: 3
#549
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This isn't interesting at all; it lacks many advantages.
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Offline Zybr
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Posts: 7,033
#550
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It is also possible that the Conflux itself was unavailable at the time of connection. Recently, it has been glitching frequently. Therefore, the problem is not on your end, but with the developers. In this case, you will just have to wait.


Барон "Vampires"

Отдай свои прошлые сны,
В сомненьях себя обрети,
В бешеном танце душа кружится!
Не думай, что будет потом,
Здесь и сейчас мы живем,
Стань хоть на миг сам собой, слышишь!


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Offline setar13
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Posts: 34
#551
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TatianaW
Good afternoon, could you please help me? When I launch the game, a blue loading window for UPley appears. Then I click "ENTER THE GAME", and then "PLAY". It synchronizes with the cloud storage. It says that the game has started... and then a window pops up saying "The program has stopped working," so I either have to search for a solution online or close the program. Can you tell me what to do? Searching for a solution online doesn't help.
I had the same problem, and I found a solution online: I deleted the "Profile data" file, but I can't remember exactly where it was, either in the game itself or in the saves. And that solved the problem – the game started loading.
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Offline Aizenkopff
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Posts: 1
#552
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Good day, dear forum members!
After updating the game to version 1.4, I encountered the same problem again.
There was an error during the synchronization of saved games with the Ubi server. As a result, the game only sees the 2 most recent saves (mission 3 of the campaign for Anton) out of all my saves. When I try to launch the other campaigns (missions 4 were completed for Sandor and Irina, and 3 for the rest), the completed maps launch, BUT all heroes are level 1. All the save files seem to be in the correct location (C/User/AppData/Local/Ubisoft Game Launcher/savegame_storage/YWl6ZW5rb3BmZg==/44). Previously, when launching the game, it constantly displayed errors during synchronization, but there were no problems, and all progress and achievements were saved. A similar problem occurred when installing the game on a new computer; I had to replay several campaigns from the beginning. I sincerely hope for your brilliant minds! If the problem cannot be solved, I will delete the game, because replaying it for the third time and waiting for another bug seems like too much, although it's a pity.
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Offline bobchik
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Posts: 395
#553
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Well, that’s it. Yesterday, I was playing, and after exiting to Windows, that UPlay window glitched, and the game crashed. So, the synchronization didn’t complete when I finished playing. I decided to check, I launch the game, and the connection window to Conflux appears, and that’s it! It says that there is no internet connection and it won’t let me connect to Conflux; I can only play in offline mode :(
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