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Technical Support
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In reply to Победитель
Offline jason32
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Posts: 44
#569
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Winner
Did I write "buy"? You need to download the licensed image from the store's website and enter your key.
Yes, give me the link... No, I really don't understand, I'm almost ashamed to admit that I've never bought games online. Like, here's the game - http://yuplay.ru/story.php?title=Might_Magic-Heroes-VI_Digital-Deluxe-Edition
They offer to buy it. Where can I download a normal Russian version?

Added after 3 hours 27 minutes
Found it on Yandex.
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Offline Айрон
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Posts: 4
#570
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Hello. I purchased a licensed version of "Heroes of Might and Magic VI" and installed it. However, when I launch the game, I get the message "Your video card does not meet the minimum requirements", and after that, the game does not start. How should I understand this? The minimum system requirements for the game are 256MB of video memory, and I have 512MB!
I tried reinstalling the game, but it didn't help. If anyone knows how to fix this issue, please help.
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In reply to Айрон
Offline setar13
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Posts: 34
#571
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Iron
Hello. I bought a licensed version of "Heroes of Might and Magic VI" and installed it. However, when I launch the game, I get the message "Your video card does not meet the minimum requirements", and after that, the game does not start. How should I understand this? The minimum system requirements for the game are 256MB of video memory, and I have 512MB!
I tried reinstalling the game - it didn't help. If anyone knows how to fix this issue, please help.
Does the motherboard have another integrated video card?
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Offline Айрон
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Posts: 4
#572
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setar13
Isn't there another integrated video card on the motherboard?
No, there's only one video card - nVidia.
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In reply to Айрон
Offline setar13
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Posts: 34
#573
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Iron
No, there's only one graphics card - nVidia.
I read about this issue somewhere, but I can't find it now. Look for it on forums and in the technical support sections – if I find the link, I'll share it.
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Offline Айрон
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Posts: 4
#574
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setar13
I read about this issue somewhere, but I can't find it now. Look for information on forums and in technical support sections; if I find a link, I will share it.
I searched. I only found it here and here. The only advice that seems relevant to me is to disable the antivirus software. I will try it.
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Offline Терзающий душу
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Posts: 226
#575
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I have a problem: I can't complete the Necromancer mission where Kaspar appears. The game just crashes. I've tried replaying it several times. I have the latest patch, everything is up to date, and the launcher is updated, but I don't understand what the problem is.
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In reply to Терзающий душу
Offline a.k
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Posts: 146
#576
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Orakul
I have a problem: I can't complete the Necromancer mission where Kaspar appears. The game crashes every time. I've tried restarting it several times. I have the latest patch, everything is up to date, and the launcher is updated, but I don't understand what the problem is.
You're not the only one experiencing crashes in Necromancer missions; you just have to wait for a patch. I, for example, have already waited for the fifth or sixth one – it still doesn't solve the problem.
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In reply to Терзающий душу
Offline setar13
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Posts: 34
#577
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Orakul
I have a problem: I can't complete the Necromancer mission where Kaspar appears. The game just crashes. I've tried replaying it several times. I have the latest patch, everything is up to date, and the launcher is updated, but I don't understand what the problem is.
Kaspar is on the Path of Tears; I'm playing as Ludmila on the Path of Blood, and I haven't had any crashes so far.
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Offline Айрон
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Posts: 4
#578
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Iron
I was looking for it. I only found it here and here. The only advice that suits me is to disable my antivirus. I'll try it.
It didn't help.
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Offline Терзающий душу
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Posts: 226
#579
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I downloaded the patch, and now when I launch the game, it freezes after the intro video.

Тяжело в агонии, хорошо в гробу...
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Offline Dreamcather
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Posts: 2
#580
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Good afternoon. I apologize in advance to the admins if this topic is not relevant, but I couldn't find an answer to my question anywhere on the internet. Here's the question: After installing all the patches up to 1.5.1, the game started lagging, regardless of whether the graphics settings are high, medium, or low. Is there a way to fix this? I have a 4tech wireless mouse, but it's not the 7x series. Before the patches, everything ran smoothly on maximum settings. Here are the computer specs: CPU: Core i7 3.4 GHz RAM: 16 GB Video card: GTX 560 2 GB Metro, The Witcher, and StarCraft didn't lag at 1920*1080 in 3D mode!
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Offline Katso
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Posts: 1
#581
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Good time of day.
I have a licensed copy and have been playing for about six months. Today, the game unexpectedly asked for a password. I have long forgotten my account and password, and I don't remember the email address I used to register. In the "password recovery" section, I entered one of my email addresses, and when I tried to log in, the game asked for the product key. I have two keys on the disc. When I enter the first one, it says that the activation code is already being used by another account. When I enter the second one, it says "account is blocked."
Question: is it possible to recover my account using the activation key?
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Offline Vulkazavr
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Posts: 8
#582
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The game is loading, a launch window appears on the desktop, and then it disappears, and nothing happens. The video card is a GTS 250, which, according to the system requirements, should be sufficient. I have updated the drivers.
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Offline IgoreLLIka
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Posts: 1
#583
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Will the game run on this configuration?
CPU - Intel Core i5 3100
Graphics card - Asus GF GTX550 Ti 1GB.
RAM - 8 GB
Or, suggest what would be better to buy.
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