Technical Support

Technical Support: issues with launching the game, errors, and compatibility with Heroes of Might and Magic V. Please describe the problem in detail, preferably with a screenshot.

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Last Post

Ask your question here if you can’t find the answer in the FAQ. Pinned 45

Started by Dux

288k 14 hours ago 9/9/2026 7:31 PM UTC · HwKeeper

288k

14 hours ago 9/9/2026 7:31 PM UTC

by HwKeeper

Game crashes: questions and answers. Pinned 9

Started by MeTeJIb

237k 1 year ago 3/13/2025 5:57 PM UTC · KNL

237k

1 year ago 3/13/2025 5:57 PM UTC

by KNL

Where should new maps be placed? 2

Started by wolf852

158k 14 years ago 2/2/2012 6:42 PM UTC · Kroshkaboo

158k

14 years ago 2/2/2012 6:42 PM UTC

by Kroshkaboo

How do you split up troops in Heroes 5?

Started by Tor2012

105k 14 years ago 12/7/2011 4:51 PM UTC · Ment

105k

14 years ago 12/7/2011 4:51 PM UTC

by Ment

Проблемы с DirectX 9.0c в Heroes 5 [d3dx9_25.dll] Pinned

Started by SenSay

98k 19 years ago 8/16/2007 1:28 AM UTC · Vlad

98k

19 years ago 8/16/2007 1:28 AM UTC

by Vlad

Patch 3.1 for version 3.0. 5

Started by KoRn

77k 5 years ago 5/28/2021 10:56 AM UTC · N'Geal

77k

5 years ago 5/28/2021 10:56 AM UTC

by N'Geal

Texture glitches. 3

Started by ProTT

71k 8 years ago 10/14/2017 3:37 PM UTC · Irina19

71k

8 years ago 10/14/2017 3:37 PM UTC

by Irina19

Heroes V и Windows 10 2

Started by Utiferus

65k 10 months ago 11/6/2025 6:04 PM UTC · Mооnst@r

65k

10 months ago 11/6/2025 6:04 PM UTC

by Mооnst@r

And where exactly are these save files stored?

Started by Renoir

59k 20 years ago 7/22/2006 12:25 PM UTC · Medvaldo

59k

20 years ago 7/22/2006 12:25 PM UTC

by Medvaldo

LAN game! 2

Started by TSO

48k 9 years ago 5/7/2017 7:41 PM UTC · DEn237859

48k

9 years ago 5/7/2017 7:41 PM UTC

by DEn237859

console bug

Started by Natick

45k 8 years ago 12/29/2017 11:37 AM UTC · Алексей Меренков

45k

8 years ago 12/29/2017 11:37 AM UTC

by Алексей Меренков

error 0.2.0

Started by Homenius

43k 17 years ago 11/28/2008 9:27 PM UTC · Homenius

43k

17 years ago 11/28/2008 9:27 PM UTC

by Homenius

How to set windowed mode.

Started by Suny

39k 13 years ago 6/14/2013 8:02 AM UTC · Kick

39k

13 years ago 6/14/2013 8:02 AM UTC

by Kick

Catastrophic failure.

Started by KilikArwen

39k 5 years ago 5/25/2021 3:14 PM UTC · N'Geal

39k

5 years ago 5/25/2021 3:14 PM UTC

by N'Geal

There’s an issue with the resolution.

Started by VadimGO

39k 1 year ago 1/2/2025 10:55 PM UTC · eleas88

39k

1 year ago 1/2/2025 10:55 PM UTC

by eleas88

Heroes of Might and Magic V won't launch. 2

Started by redcatstar

35k 16 years ago 8/26/2010 5:46 PM UTC · KOLLIBRI

35k

16 years ago 8/26/2010 5:46 PM UTC

by KOLLIBRI

THE GAME IS NOT SAVING!!!

Started by S.0.N.I.C.

35k 14 years ago 9/5/2012 3:11 PM UTC · Ment

35k

14 years ago 9/5/2012 3:11 PM UTC

by Ment

Error 0.7.0 2

Started by Pain

29k 14 years ago 3/17/2012 5:55 PM UTC · Ment

29k

14 years ago 3/17/2012 5:55 PM UTC

by Ment

Запуск Heroes of Might and Magic V: TotE на Windows 7 x64

Started by Allariel

28k 15 years ago 8/4/2011 6:17 PM UTC · Финист

28k

15 years ago 8/4/2011 6:17 PM UTC

by Финист

The aspect ratio is displayed incorrectly.

Started by Kayman036

28k 1 year ago 1/2/2025 10:52 PM UTC · eleas88

28k

1 year ago 1/2/2025 10:52 PM UTC

by eleas88

There’s a problem with saves in the add-on: the campaigns have disappeared again! Help! 2

Started by DiMatteo

28k 10 years ago 3/3/2016 8:26 PM UTC · Екатерина Сергеевна

28k

10 years ago 3/3/2016 8:26 PM UTC

by Екатерина Сергеевна

[FAQ] Before asking a question! Pinned

Started by Inquisitor

27k 19 years ago 9/1/2007 3:54 AM UTC · Inquisitor

27k

19 years ago 9/1/2007 3:54 AM UTC

by Inquisitor

Save files started crashing.

Started by DzRipp

26k 1 year ago 10/12/2024 9:04 AM UTC · feugen

26k

1 year ago 10/12/2024 9:04 AM UTC

by feugen

How can you tell the difference between a legitimate Heroes 5 disc and a pirated one? Pinned

Started by HwKeeper

24k 20 years ago 7/5/2006 12:26 PM UTC · HwKeeper

24k

20 years ago 7/5/2006 12:26 PM UTC

by HwKeeper

Hotkeys and Camera

Started by Джебраил

23k 1 year ago 5/4/2025 8:43 AM UTC · SergeyT

23k

1 year ago 5/4/2025 8:43 AM UTC

by SergeyT

Computer gamers spend a lot of time playing.

Started by Rutz

23k 17 years ago 7/13/2009 7:45 AM UTC · Wlk777

23k

17 years ago 7/13/2009 7:45 AM UTC

by Wlk777

The computer takes a very long time to respond.

Started by Knave

23k 18 years ago 4/28/2008 6:17 AM UTC · Makc512

23k

18 years ago 4/28/2008 6:17 AM UTC

by Makc512

The game crashes during installation.

Started by AlFons

22k 17 years ago 3/18/2009 9:02 PM UTC · Hортикуc

22k

17 years ago 3/18/2009 9:02 PM UTC

by Hортикуc

How to play over a local network?

Started by asxar1

22k 18 years ago 2/23/2008 10:51 PM UTC · палтина

22k

18 years ago 2/23/2008 10:51 PM UTC

by палтина

The computer opponent takes a long time to make a move.

Started by ashparka

21k 18 years ago 1/20/2008 5:02 PM UTC · Vayshan

21k

18 years ago 1/20/2008 5:02 PM UTC

by Vayshan

It freezes in mission 4 of the first campaign. 2

Started by Vlad

21k 1 year ago 3/20/2025 5:03 PM UTC · CaJIaT

21k

1 year ago 3/20/2025 5:03 PM UTC

by CaJIaT

Problem with launching the game. 3

Started by vladushka

21k 18 years ago 3/6/2008 2:43 PM UTC · 101181

21k

18 years ago 3/6/2008 2:43 PM UTC

by 101181

Heroes 5 on a tablet.

Started by Jahmal_Marley

21k 8 years ago 1/5/2018 8:42 PM UTC · Artem499

21k

8 years ago 1/5/2018 8:42 PM UTC

by Artem499

The game is running slowly even on a good system. 3

Started by Adventure

20k 18 years ago 4/4/2008 7:06 PM UTC · playtne

20k

18 years ago 4/4/2008 7:06 PM UTC

by playtne

Problems when playing in multiplayer. 2

Started by Jemar

20k 12 years ago 12/7/2013 10:31 PM UTC · Эритроцитоз

20k

12 years ago 12/7/2013 10:31 PM UTC

by Эритроцитоз

Installing the Skill Wheel mod for version 2.1.

Started by Конкорн

19k 16 years ago 12/7/2009 12:00 PM UTC · palundra

19k

16 years ago 12/7/2009 12:00 PM UTC

by palundra

In Heroes of Might and Magic V, the danger level is not displayed for the Hammers of Fate! What should I do? 2

Started by Елена18

19k 15 years ago 1/13/2011 5:04 AM UTC · Победитель

19k

15 years ago 1/13/2011 5:04 AM UTC

by Победитель

The game crashes if...

Started by DEMONADA

19k 18 years ago 4/14/2008 1:16 PM UTC · DEMONADA

19k

18 years ago 4/14/2008 1:16 PM UTC

by DEMONADA

The keyboard is not working (the problem is in the input.cfg file).

Started by sinkm

18k 1 year ago 6/28/2025 2:16 PM UTC · fktifzobr

18k

1 year ago 6/28/2025 2:16 PM UTC

by fktifzobr

Cursor glitch when changing resolution in Heroes of Might and Magic and Might & Magic.

Started by Mongol

18k 17 years ago 5/26/2009 8:32 AM UTC · Werevolka

18k

17 years ago 5/26/2009 8:32 AM UTC

by Werevolka

"The file name or its extension is too long."

Started by HullaBaloo

18k 18 years ago 2/8/2008 7:20 AM UTC · HullaBaloo

18k

18 years ago 2/8/2008 7:20 AM UTC

by HullaBaloo

Error during remote procedure call.

Started by Chewbacca

17k 18 years ago 2/7/2008 3:20 PM UTC · Starhan

17k

18 years ago 2/7/2008 3:20 PM UTC

by Starhan

Problems with Ubi.com. 2

Started by DIMON137

17k 16 years ago 12/11/2009 10:23 PM UTC · АПОЛЛ0Н

17k

16 years ago 12/11/2009 10:23 PM UTC

by АПОЛЛ0Н

Heroes V performance on a laptop. 2

Started by Сергей1234

17k 19 years ago 4/4/2007 11:13 AM UTC · Alan

17k

19 years ago 4/4/2007 11:13 AM UTC

by Alan

How do I take a screenshot?

Started by Warrior777

17k 6 years ago 7/9/2020 5:25 PM UTC · DevoRevo

17k

6 years ago 7/9/2020 5:25 PM UTC

by DevoRevo

Help! The game doesn't recognize *.sav files.

Started by PaulShpil

17k 7 years ago 8/7/2019 5:54 PM UTC · Dn1Che

17k

7 years ago 8/7/2019 5:54 PM UTC

by Dn1Che

Graphics settings (anti-aliasing and anisotropic filtering).

Started by Necronomy

17k 13 years ago 11/22/2012 6:56 AM UTC · Dyrman

17k

13 years ago 11/22/2012 6:56 AM UTC

by Dyrman

Error code 020.

Started by VladRackshas

16k 14 years ago 10/22/2011 3:26 PM UTC · kvp-06

16k

14 years ago 10/22/2011 3:26 PM UTC

by kvp-06

PROBLEM with textures in x64 versions of Windows when used with Nvidia graphics cards.

Started by Rusack

15k 16 years ago 7/22/2010 10:58 PM UTC · Z0om

15k

16 years ago 7/22/2010 10:58 PM UTC

by Z0om

Resurrection of creatures.

Started by zmrk

15k 17 years ago 6/29/2009 1:16 PM UTC · Drake

15k

17 years ago 6/29/2009 1:16 PM UTC

by Drake

I can’t install the game.

Started by Девиль666

15k 15 years ago 7/3/2011 5:04 PM UTC · Девиль666

15k

15 years ago 7/3/2011 5:04 PM UTC

by Девиль666

The Heroes V setup program fails to launch.

Started by Serg2009

15k 14 years ago 4/29/2012 6:15 AM UTC · Dyrman

15k

14 years ago 4/29/2012 6:15 AM UTC

by Dyrman

Heroes of Might and Magic V: Tribes of the East crashes with the TE patch!

Started by solas

15k 8 years ago 4/3/2018 4:51 PM UTC · Антон Туров

15k

8 years ago 4/3/2018 4:51 PM UTC

by Антон Туров

Bug in campaign 3, mission 3, when playing as the Necromancer.

Started by Семми

15k 3 years ago 10/1/2022 6:48 PM UTC · bronyam

15k

3 years ago 10/1/2022 6:48 PM UTC

by bronyam

No sound or music.

Started by darth_svetl

14k 13 years ago 9/11/2013 5:03 PM UTC · Trollman

14k

13 years ago 9/11/2013 5:03 PM UTC

by Trollman

Mouse wheel.

Started by kev1n

14k 2 years ago 1/13/2024 5:53 PM UTC · Sergiunet

14k

2 years ago 1/13/2024 5:53 PM UTC

by Sergiunet

How do I enable the console in Hammers of Fate?

Started by GhostRider

14k 19 years ago 7/30/2007 2:23 PM UTC · Inquisitor

14k

19 years ago 7/30/2007 2:23 PM UTC

by Inquisitor

The game crashes during the Inferno campaign – mission 3. 2

Started by ICE

14k 19 years ago 5/11/2007 6:32 AM UTC · Boris K

14k

19 years ago 5/11/2007 6:32 AM UTC

by Boris K

Random map generator. It crashes.

Started by Neighbour

14k 16 years ago 6/24/2010 1:18 PM UTC · VIRU$

14k

16 years ago 6/24/2010 1:18 PM UTC

by VIRU$

When playing online, I don’t see any servers. 2

Started by _Prizrak_

14k 18 years ago 5/22/2008 7:37 AM UTC · Primus

14k

18 years ago 5/22/2008 7:37 AM UTC

by Primus

Reading content in

Interface language