Technical Support

Technical Support: issues with launching the game, errors, and compatibility with Heroes of Might and Magic V. Please describe the problem in detail, preferably with a screenshot.

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Ask your question here if you can’t find the answer in the FAQ. Pinned 45

Started by Dux

288k 14 hours ago 9/9/2026 7:31 PM UTC · HwKeeper

288k

14 hours ago 9/9/2026 7:31 PM UTC

by HwKeeper

Game crashes: questions and answers. Pinned 9

Started by MeTeJIb

237k 1 year ago 3/13/2025 5:57 PM UTC · KNL

237k

1 year ago 3/13/2025 5:57 PM UTC

by KNL

Patch 3.1 for version 3.0. 5

Started by KoRn

77k 5 years ago 5/28/2021 10:56 AM UTC · N'Geal

77k

5 years ago 5/28/2021 10:56 AM UTC

by N'Geal

Problem with launching the game. 3

Started by vladushka

21k 18 years ago 3/6/2008 2:43 PM UTC · 101181

21k

18 years ago 3/6/2008 2:43 PM UTC

by 101181

The game is running slowly even on a good system. 3

Started by Adventure

20k 18 years ago 4/4/2008 7:06 PM UTC · playtne

20k

18 years ago 4/4/2008 7:06 PM UTC

by playtne

Texture glitches. 3

Started by ProTT

71k 8 years ago 10/14/2017 3:37 PM UTC · Irina19

71k

8 years ago 10/14/2017 3:37 PM UTC

by Irina19

LAN game! 2

Started by TSO

48k 9 years ago 5/7/2017 7:41 PM UTC · DEn237859

48k

9 years ago 5/7/2017 7:41 PM UTC

by DEn237859

What happened to the dragons? 2

Started by Святой_Паладин

14k 17 years ago 9/16/2008 5:32 PM UTC · KonServator

14k

17 years ago 9/16/2008 5:32 PM UTC

by KonServator

Installing the game. 2

Started by Kitsune

12k 17 years ago 8/20/2009 3:42 AM UTC · Lutii

12k

17 years ago 8/20/2009 3:42 AM UTC

by Lutii

Heroes V performance on a laptop. 2

Started by Сергей1234

17k 19 years ago 4/4/2007 11:13 AM UTC · Alan

17k

19 years ago 4/4/2007 11:13 AM UTC

by Alan

Problem with playing the game in online mode. 2

Started by Oblivion

13k 17 years ago 2/2/2009 3:51 AM UTC · VaRvArHawk

13k

17 years ago 2/2/2009 3:51 AM UTC

by VaRvArHawk

Heroes V и Windows 10 2

Started by Utiferus

65k 10 months ago 11/6/2025 6:04 PM UTC · Mооnst@r

65k

10 months ago 11/6/2025 6:04 PM UTC

by Mооnst@r

The game crashes during the Inferno campaign – mission 3. 2

Started by ICE

14k 19 years ago 5/11/2007 6:32 AM UTC · Boris K

14k

19 years ago 5/11/2007 6:32 AM UTC

by Boris K

In Heroes of Might and Magic V, the danger level is not displayed for the Hammers of Fate! What should I do? 2

Started by Елена18

19k 15 years ago 1/13/2011 5:04 AM UTC · Победитель

19k

15 years ago 1/13/2011 5:04 AM UTC

by Победитель

It freezes in mission 4 of the first campaign. 2

Started by Vlad

21k 1 year ago 3/20/2025 5:03 PM UTC · CaJIaT

21k

1 year ago 3/20/2025 5:03 PM UTC

by CaJIaT

Problems with Ubi.com. 2

Started by DIMON137

17k 16 years ago 12/11/2009 10:23 PM UTC · АПОЛЛ0Н

17k

16 years ago 12/11/2009 10:23 PM UTC

by АПОЛЛ0Н

Error 0.7.0 2

Started by Pain

29k 14 years ago 3/17/2012 5:55 PM UTC · Ment

29k

14 years ago 3/17/2012 5:55 PM UTC

by Ment

There’s a problem with saves in the add-on: the campaigns have disappeared again! Help! 2

Started by DiMatteo

28k 10 years ago 3/3/2016 8:26 PM UTC · Екатерина Сергеевна

28k

10 years ago 3/3/2016 8:26 PM UTC

by Екатерина Сергеевна

Aspect ratio is not preserved in widescreen mode. 2

Started by zetxi815eb

11k 19 years ago 3/16/2007 10:42 AM UTC · zetxi815eb

11k

19 years ago 3/16/2007 10:42 AM UTC

by zetxi815eb

Where should new maps be placed? 2

Started by wolf852

158k 14 years ago 2/2/2012 6:42 PM UTC · Kroshkaboo

158k

14 years ago 2/2/2012 6:42 PM UTC

by Kroshkaboo

Heroes of Might and Magic V won't launch. 2

Started by redcatstar

35k 16 years ago 8/26/2010 5:46 PM UTC · KOLLIBRI

35k

16 years ago 8/26/2010 5:46 PM UTC

by KOLLIBRI

The game doesn't launch on a GeForce 7600GT. 2

Started by sirko9

12k 20 years ago 8/12/2006 7:05 AM UTC · RomaShSh

12k

20 years ago 8/12/2006 7:05 AM UTC

by RomaShSh

need help 2

Started by pol-miron

10k 17 years ago 10/31/2008 7:25 PM UTC · Alan

10k

17 years ago 10/31/2008 7:25 PM UTC

by Alan

Problems when playing in multiplayer. 2

Started by Jemar

20k 12 years ago 12/7/2013 10:31 PM UTC · Эритроцитоз

20k

12 years ago 12/7/2013 10:31 PM UTC

by Эритроцитоз

Duels 2

Started by Valerichek

12k 11 years ago 5/27/2015 11:57 AM UTC · Valerichek

12k

11 years ago 5/27/2015 11:57 AM UTC

by Valerichek

When playing online, I don’t see any servers. 2

Started by _Prizrak_

14k 18 years ago 5/22/2008 7:37 AM UTC · Primus

14k

18 years ago 5/22/2008 7:37 AM UTC

by Primus

Problem connecting to ubi.com (kicks me back to the main menu).

Started by -HunTeR

7.6k 20 years ago 8/3/2006 11:11 AM UTC · Rean

7.6k

20 years ago 8/3/2006 11:11 AM UTC

by Rean

The game crashes if...

Started by DEMONADA

19k 18 years ago 4/14/2008 1:16 PM UTC · DEMONADA

19k

18 years ago 4/14/2008 1:16 PM UTC

by DEMONADA

Here's the editor again!

Started by Ascendand Evincar

12k 15 years ago 9/9/2011 2:01 PM UTC · Amko

12k

15 years ago 9/9/2011 2:01 PM UTC

by Amko

Catastrophic failure.

Started by KilikArwen

39k 5 years ago 5/25/2021 3:14 PM UTC · N'Geal

39k

5 years ago 5/25/2021 3:14 PM UTC

by N'Geal

Error when launching Heroes 5 on an Asus laptop.

Started by surag

13k 20 years ago 8/9/2006 8:25 PM UTC · HwKeeper

13k

20 years ago 8/9/2006 8:25 PM UTC

by HwKeeper

HELP!!!

Started by РаИлАг

8.6k 17 years ago 4/25/2009 2:31 PM UTC · Wistrit

8.6k

17 years ago 4/25/2009 2:31 PM UTC

by Wistrit

Problem with the puzzle map.

Started by FerrArt

6.6k 18 years ago 4/24/2008 3:09 PM UTC · FerrArt

6.6k

18 years ago 4/24/2008 3:09 PM UTC

by FerrArt

The game crashes during installation.

Started by AlFons

22k 17 years ago 3/18/2009 9:02 PM UTC · Hортикуc

22k

17 years ago 3/18/2009 9:02 PM UTC

by Hортикуc

battles are not saved.

Started by Kuka-Bazilin

9.1k 15 years ago 5/3/2011 8:04 PM UTC · antonag07

9.1k

15 years ago 5/3/2011 8:04 PM UTC

by antonag07

I can’t play through UBI.com!

Started by ARHANGEL1989

7.5k 19 years ago 7/30/2007 1:50 PM UTC · Inquisitor

7.5k

19 years ago 7/30/2007 1:50 PM UTC

by Inquisitor

Everything is fine with me, but I have one question.

Started by Lux in tenebris

6.1k 18 years ago 2/16/2008 7:56 AM UTC · Wind

6.1k

18 years ago 2/16/2008 7:56 AM UTC

by Wind

It doesn't launch on a laptop with Vista.

Started by Relevant

8.1k 18 years ago 8/12/2008 12:24 PM UTC · Марина и Гарет

8.1k

18 years ago 8/12/2008 12:24 PM UTC

by Марина и Гарет

There’s a problem with saving!

Started by valleriv

7.6k 18 years ago 7/2/2008 7:06 AM UTC · bugs

7.6k

18 years ago 7/2/2008 7:06 AM UTC

by bugs

Key and downloaded version of Heroes.

Started by eso

11k 14 years ago 10/23/2011 7:42 PM UTC · eso

11k

14 years ago 10/23/2011 7:42 PM UTC

by eso

The aspect ratio is displayed incorrectly.

Started by Kayman036

28k 1 year ago 1/2/2025 10:52 PM UTC · eleas88

28k

1 year ago 1/2/2025 10:52 PM UTC

by eleas88

Problems with the editor!

Started by Unre@lll

8.1k 18 years ago 12/21/2007 6:20 PM UTC · Vladislavelikiy

8.1k

18 years ago 12/21/2007 6:20 PM UTC

by Vladislavelikiy

bug after patch 1.6

Started by Necro_Gamer

6.3k 18 years ago 6/26/2008 12:21 PM UTC · Necro_Gamer

6.3k

18 years ago 6/26/2008 12:21 PM UTC

by Necro_Gamer

error 0.2.0

Started by Homenius

43k 17 years ago 11/28/2008 9:27 PM UTC · Homenius

43k

17 years ago 11/28/2008 9:27 PM UTC

by Homenius

I can’t patch Heroes V.

Started by DRY GIN

8.7k 17 years ago 4/16/2009 11:22 AM UTC · AntiSpam16

8.7k

17 years ago 4/16/2009 11:22 AM UTC

by AntiSpam16

Shadow display.

Started by bruha

7.6k 19 years ago 12/19/2006 6:51 PM UTC · Phoenix666

7.6k

19 years ago 12/19/2006 6:51 PM UTC

by Phoenix666

Computer-controlled enemies take a long time to move.

Started by CAPA

13k 19 years ago 12/26/2006 4:18 PM UTC · Alan

13k

19 years ago 12/26/2006 4:18 PM UTC

by Alan

The game cannot be installed after it has been uninstalled.

Started by Чешипузик

12k 18 years ago 3/3/2008 7:55 AM UTC · pas

12k

18 years ago 3/3/2008 7:55 AM UTC

by pas

The computer opponent takes a long time to make a move.

Started by ashparka

21k 18 years ago 1/20/2008 5:02 PM UTC · Vayshan

21k

18 years ago 1/20/2008 5:02 PM UTC

by Vayshan

Heroes 5, Tribes of the East

Started by ciasquall

13k 15 years ago 5/13/2011 3:19 PM UTC · VylfGor

13k

15 years ago 5/13/2011 3:19 PM UTC

by VylfGor

Sinithar is my problem.

Started by Kitsune

8.5k 18 years ago 8/11/2008 3:31 PM UTC · Kitsune

8.5k

18 years ago 8/11/2008 3:31 PM UTC

by Kitsune

After playing for half an hour or an hour, the screen starts to distort.

Started by Mankind

7.3k 17 years ago 10/5/2008 6:40 PM UTC · Mankind

7.3k

17 years ago 10/5/2008 6:40 PM UTC

by Mankind

[QUESTION] Help a newbie.

Started by Хом

10k 16 years ago 8/1/2010 1:17 PM UTC · vvrusanov

10k

16 years ago 8/1/2010 1:17 PM UTC

by vvrusanov

THE GAME IS NOT SAVING!!!

Started by S.0.N.I.C.

35k 14 years ago 9/5/2012 3:11 PM UTC · Ment

35k

14 years ago 9/5/2012 3:11 PM UTC

by Ment

Recently, I've been experiencing some glitches with the game.

Started by valik

6.6k 18 years ago 8/22/2008 2:41 PM UTC · valik

6.6k

18 years ago 8/22/2008 2:41 PM UTC

by valik

Computer gamers spend a lot of time playing.

Started by Rutz

23k 17 years ago 7/13/2009 7:45 AM UTC · Wlk777

23k

17 years ago 7/13/2009 7:45 AM UTC

by Wlk777

access code for online play (other questions inside)

Started by 11Денис11

8.3k 15 years ago 6/21/2011 11:59 AM UTC · Саня Изи

8.3k

15 years ago 6/21/2011 11:59 AM UTC

by Саня Изи

Heroes 5 TotE Вылет

Started by ushkovsasha

11k 8 years ago 10/16/2017 9:39 AM UTC · Ment

11k

8 years ago 10/16/2017 9:39 AM UTC

by Ment

Experiments with RAM.

Started by Utiferus

6.9k 1 year ago 1/3/2025 8:48 PM UTC · Utiferus

6.9k

1 year ago 1/3/2025 8:48 PM UTC

by Utiferus

Error during game installation on Windows 7.

Started by Sergegrey

3.4k 1 year ago 6/2/2025 8:24 PM UTC · Sergegrey

3.4k

1 year ago 6/2/2025 8:24 PM UTC

by Sergegrey

Reading content in

Interface language