Ask your question here if you can’t find the answer in the FAQ. — Technical Support

Fernandao

10/21/2012 11:56 AM UTC

Auto-translated

Hello! I have encountered the following problem. As far as I know, the game allows you to choose a hero class (warrior or mage). Currently, I am trying to start the third campaign for the Haven faction with Anton, but the hero editing button is inactive. By default, the warrior class is selected, while I prefer to play as mages. What is causing this, and how can I resolve this issue?

In reply to Supric

Supric

10/21/2012 2:00 PM UTC

Auto-translated

Supric

The game freezes at a random moment. It can happen immediately after loading a save, or during gameplay... It freezes so often that it's simply impossible to play. This didn't happen on Windows XP... or is this a "gift" with the release of 1.7.1?

Has anyone come up with anything to combat this issue?

It seems that this problem has disappeared in version 1.8.

Added 10 minutes later
Oh, no, I was mistaken...

In reply to Supric

a.k

10/21/2012 2:43 PM UTC

Auto-translated

Supric

It seems that this problem disappeared in version 1.8.

Added 10 minutes later
Oh, no, I was mistaken...

I noticed a pattern (at least in my case): after each new patch, the game initially starts to lag on almost every step in various places, but the more you play (so to speak, overcoming the thorns and obstacles, it's extremely annoying, but there's nothing you can do about it), the fewer crashes there are, and it continues until the next patch, then the cycle repeats.

Supric

10/22/2012 10:14 AM UTC

Auto-translated

I'll keep experimenting. I installed all the Windows updates, and I'll try it out tonight. I was playing a tournament map by Vovchik, and it completely froze when I entered a certain Fortress. Yesterday, after updating to 1.8, I was able to enter and rebuild the Fortress, but as soon as I started a multiplayer game, it froze on the first day when I entered the Castle for the second time... I currently have a system drive that's an SSD, and I installed Heroes on it... maybe that's the problem... It's a shame. I don't want to have to reinstall XP just for Heroes...

borrozaz

10/24/2012 10:06 AM UTC

Auto-translated

Hello! I need some help. I installed the game and registered. But I messed something up and now I don't know how to solve the problem. My in-game nickname in Uplay, to which the key is linked, is borrozaz (I confirmed this with support). However, when I enter my email and password, the nickname becomes borroza. Consequently, when I enter the key with this nickname, I cannot log into the game. My question is: what do I need to do to change the nickname in Uplay from borroza to borrozaz? I wrote about this problem on ubi.com to support, but I haven't received a response in a week, and it's unclear if I will receive one at all.

Liiion

11/15/2012 5:53 PM UTC

Auto-translated

First, you need to purchase a license! Download it and run it (it will launch uplay...), complete the registration, and then log in to your account and enter the license key... After that, I think everything will be clear.

Новые цели на HW:
1.

2. 1000 сообщений

Liiion

11/17/2012 10:29 AM UTC

Auto-translated

I'll say it again!

Liiion

First, you need to buy a license! Download it and run it (it will launch uplay...), complete the registration, then log in to your account and enter the license key... After that, I think everything will be clear.

Новые цели на HW:
1.

2. 1000 сообщений

Liiion

11/21/2012 6:06 PM UTC

Auto-translated

Konstantin0120

Please help me understand how to restart the game in multiplayer mode? http://prntscr.com/k6gdi :smile33:

I'm repeating this for the 3rd time!

Liiion

First, you need to buy a license! Download it and run it (it will launch uplay...), register, and then log in to your account and enter the license key... After that, I think everything will be clear.

Новые цели на HW:
1.

2. 1000 сообщений

Konstantin0120

11/24/2012 12:20 PM UTC

Auto-translated

I bought a licensed Heroes game disc, and for the second day now, I can't install it. My disc drive can't open the Heroes installation panel. But on other computers, the disc opens fine. Please help me figure out what to do. :smile35:

micatamb

11/28/2012 10:30 PM UTC

Auto-translated

Here's the problem!!! I have a licensed copy of Heroes 6... I've played through the whole game... today I bought "Dance of Death" from Ubisoft using my credit card... I received the key... but when I enter it, it DOESN'T WORK!!! What should I do?

In reply to a.k

kazuki116

12/1/2012 2:02 PM UTC

Auto-translated

Hello, I want to buy a game on Steam for online battles. Could you tell me what the online player base is like? I wouldn't want to buy a game and then find out that no one plays it. Maybe I should just get the fifth installment of the series? What's the online player base like there? I hope you can help me.

pastor1950

12/2/2012 10:50 AM UTC

Auto-translated

Hello! I've completed all of Act 6 and am stuck in the final campaign while playing as Anastasia. I don't understand what to do. I've cleared the entire map, defeated Naga, and captured 2 castles of the Forgotten faction, but now I need to reach the fortress to remove the barrier. The exit is blocked by black fog, and it doesn't disappear when I approach it. Does anyone know what to do?

y498ep

12/2/2012 2:54 PM UTC

Auto-translated

Good day. I accidentally set the resolution to 1600x1200, which my computer doesn't support. When I launch the game, the music plays and the cursor appears, but nothing else is visible. Please tell me how to reset the resolution...

In reply to y498ep

Турецкий огурец

12/15/2012 11:11 AM UTC

Auto-translated

Can I use the same account on two computers? For example, I went to my sister's house and installed my game on her computer... can we play on her computer using my account?