Ask your question here if you can’t find the answer in the FAQ. — Technical Support

Werevolka

11/4/2011 3:11 PM UTC

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Remmor

And how do I disable it?

When you launch the game, there's a "settings" option in the U-play panel at the top right. Go there and uncheck the box next to "Enable saved game synchronization."

DragonFire

11/5/2011 12:38 PM UTC

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Does anyone know how to make my saved games visible when connecting to Conflux? I used to play on a pirated version, and I liked the game, so I decided to buy the licensed version, but all my saves are only visible in offline mode. When I connect to Conflux, they are not there, and I have already completed many campaigns. I don't want to start over, but I also bought the licensed version largely because of the dynasty feature and online play, but it turns out there is no difference between the licensed version and the pirated version. Is it possible to make my saves visible when connecting to Conflux?

In reply to Klivren

Hachibi

11/5/2011 9:13 PM UTC

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I installed the licensed disc, and when I launch the game, a black screen appears for about 10 seconds, and then it returns to the desktop, with a message displayed. I tried installing patches 1.1 and 1.1.1, but when I do, a message appears saying that the game Heroes 6 is not installed!!!!??? Please help:smile13: :( :confused:

Added after 6 hours 39 minutes

Hachibi

I installed the licensed disc, and when I launch the game, a black screen appears for about 10 seconds, and then it returns to the desktop, with a message displayed. I tried installing patches 1.1 and 1.1.1, but when I do, a message appears saying that the game Heroes 6 is not installed!!!!??? Please help:smile13: :( :confused:

Please help me with this problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Lux in tenebris

11/6/2011 1:09 PM UTC

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Does anyone know if there is a patch for DirectX® 10 or 11?

Евангелие от Иоанна, 1.5: Lux in tenebris lucet, et tenebrae eam non comprehenderunt. Свет во тьме светит, и тьма не объяла его.

In reply to Mizzu

GoReU

11/6/2011 3:36 PM UTC

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Mizzu

I'm experiencing something strange with the game. The first time I played, everything was fine, but after launching the game a couple of hours later, the graphics became like this... Has anyone else experienced something similar?

Same

Moderated: PROFANITY in the message

, and believe me, it's extremely inconvenient. It appears when some kind of error occurs in the game (this time in the 2nd mission for the Orcs, because I chose the path of tears).
It can be fixed by re-downloading the game from Steam, maybe someone can suggest a simpler solution, because waiting 6-7 hours is not ideal.
Here are the screenshots:
http://cloud.steampowered.com/ugc/614967448718166320/B54FA2F3A59BCCB14EE4058EA43AB43A59A7EBAD/
http://cloud.steampowered.com/ugc/614967448718167490/D90E7636DC414C8FDD471579EBC62E05C509D277/

In reply to Werevolka

Реммор

11/6/2011 4:00 PM UTC

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Werevolka

When you enter the game, there is a "settings" option in the U-play panel at the top right. Go there and uncheck the box - "Enable synchronization of saved games".

thanks, I did it :)

..изведать то, чего не ведал сроду! глазами, ртом и кожей пить простор! кто в океане видит только воду, тот на земле не замечат ГОР

In reply to Hachibi

Hachibi

11/6/2011 8:22 PM UTC

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Hachibi

I installed the licensed disc, and when I launch the game, a black screen appears for about 10 seconds, and then it returns to the desktop, with a message displayed. I tried installing patches 1.1 and 1.1.1, but when I do, a message appears saying that the game Heroes 6 is not installed!!! Please help:smile13: :( :confused:

Added after 6 hours and 39 minutes

Please help with the problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Please reply!:confused:

In reply to Hachibi

Dyrman

11/6/2011 8:52 PM UTC

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Hachibi

Please answer!:confused:

Since the game is a licensed version, update it using the built-in updater. (because patches are different for different versions (there are at least 3 versions!!!))
What are the system requirements? How much free memory is needed?

Моды для HeroesV:
NHF 0.90 : NHF - группа в VK

Карты для HeroesV:
Путешествие , Условие крови , Рука судьбы.Часть 1: В поход , Рука судьбы.Часть 2: Отчаянье , Рука судьбы.Часть 3: Восхождение , Стойкость
Абсолютная власть , Иду на Вы! , Корона Ургаша , На задворках
Мир надо уничтожить... Чтобы создать свой...

Hachibi

11/6/2011 9:38 PM UTC

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the requirements are met, the autopatch started working and began to install, and then the same thing happened as with patches 1.1.1 and 1.1: a window appears with the message "Heroes 6 is not installed!!!!!!!!!!!

In reply to Hachibi

Klivren

11/7/2011 1:31 PM UTC

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Hachibi

the requirements are met, the autopatch started working, and then the same issue occurred as with patches 1.1.1 and 1.1: a window appears with the message "Heroes 6 is not installed!!!!!!!!!"

Try carefully uninstalling the game, then reinstall it carefully, and apply the patches in order: 1.1, then 1.1.1.

Аксиома Коула: Общая сумма разума на планете - величина постоянная, а население растет...
Асха все обращает на пользу... :smile16:

Реммор

11/8/2011 5:37 AM UTC

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When I launched the game, I received an error message stating that the Ubi service is unavailable and suggested trying again later. That's disappointing. There are definitely drawbacks to requiring an internet connection.

..изведать то, чего не ведал сроду! глазами, ртом и кожей пить простор! кто в океане видит только воду, тот на земле не замечат ГОР

vpatachek

11/9/2011 6:06 AM UTC

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Guys, help me out! I only have access to my laptop once a week, and I can't launch Heroes 6! When I start it, I see the game logo, then a black screen, and then the logo again... What should I do? My laptop is good. When I run qu.exe, it only downloads the patch once; it doesn't want to download it again, as people on the forums say it should. What version of the patch should I have? I have 1.2.2. After updating the patch, is it enough to enter /offline in the game shortcut settings to play, as some helpful people wrote? Help, I've been waiting for this game for a long time! And I don't have time to figure it out myself!

In reply to Klivren

Hachibi

11/11/2011 1:52 PM UTC

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Klivren

Try carefully uninstalling the game, then reinstall it carefully, and apply the patches in order: 1.1, then 1.1.1.

I've tried this several times already!!! :(

In reply to Hachibi

Arthasdeath

11/12/2011 12:28 PM UTC

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Please tell me, is there a difference in playing the campaigns in order or randomly? I'm asking in the sense that events carry over from one campaign to another (as was the case in part 5), or is there no specific sequence?