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Posts from All game-related questions should be directed through the ubi.com server.

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In reply to Noisy
Offline Fry23
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#17
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Please help me. I followed all the instructions to play on Ubisoft's servers: I entered the key, registered an account, and then, in the game, I enter my username and password. It says "connecting to the server," and then immediately returns to the main game menu! What's the problem? I'm sure I have a legitimate, licensed copy of the game.
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Offline Wistrit
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#18
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I had the same problem... my old account disappeared. I used to log in to it without any issues... but then it started kicking me back to the menu.
Register a new account; it helped me.

P.S. Ubisoft is a pain.
Tomorrow holds no promises
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Offline Alex_R
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#19
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Has anyone else experienced this: everything I type in the Heroes of Might and Magic Online (Heroes Online) chat is duplicated, even though other users appear normally... It looks something like this:

nick: hello
nick: hello

P.S. It doesn't really bother me, but I've noticed that lately, it's been happening more often, and I've also had a couple of instances where data wasn't sent to Heroes Online after a victory/defeat, or the game simply crashed with a critical error...
As for major changes, I installed a different antivirus on my computer (Kaspersky 7.0? I used to have Nod32).
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Offline Amko
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#20
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2Alex_R

I had that issue too. Then it disappeared on its own. I'm not sure what it was related to. I always had ESET Smart Security installed. That is, Nod32 v3 + firewall.
Fry23
Please help me, I did everything as described to play on Ubisoft servers, entered the key, registered an account, then in the game I enter my nickname and password, it says connecting to the server and immediately returns to the main game menu! What's the problem here? I'm sure I have a licensed disc!
Is the game version the latest? Ubisoft doesn't allow connections to the server with outdated versions. Versions 1.6, 2.1, and 3.1 work.
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Offline Wistrit
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#21
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They allow you to launch the game with version 3.0. I personally tried it without installing the patch. However, even the latest version from Ubisoft still has glitches and bugs...
Tomorrow holds no promises
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Offline Amko
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#22
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WisTrit;200845
They let people in with version 3.0 for the anniversary. I was there myself, even though I didn't have the patch installed. But the anniversary version still has glitches and bugs...
They didn't let me in o_O Or maybe you were there a long time ago with version 3.0?
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Offline Wistrit
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#23
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They wouldn't let me in o_O Or maybe you were there a long time ago, back in version 3.0?
Yes... that was a long time ago, a week after the patch was released...:smile43:
But the same thing happened with my old account:
account, then in the game I enter my nickname and password, it says connecting to the server and immediately returns to the main menu of the game
I thought about it a lot... and reinstalled the game... then I registered another one. It works. But it's a pity...
Tomorrow holds no promises
Except the ones we've made
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Offline AlNiK
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#24
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I registered on Ubisoft, everything went as expected, and I even logged into the server and played a couple of games. Then, some time passed, and I forgot my password. I used the password recovery feature on the Ubisoft website and successfully logged in. Then, I tried to log into Heroes, the key verification passed, and a window popped up asking for my password, but: - I entered my new password, clicked OK, and it kicked me back to the menu as if I had pressed Cancel (I've even reinstalled the game, but the same thing happens). What should I do? Has anyone else encountered this? P.S. When I enter an incorrect password, the correct error message appears, saying that the login/password is incorrect. Thank you in advance.
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Offline AlNiK
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#26
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The issue remains unresolved. As I mentioned, I successfully registered and played on Ubi, but now I can’t access it again after changing my password!
I’m entering the correct password, the one that the Ubi website accepts.
But when I enter this password in the game, it simply kicks me back to the menu instead of letting me choose a server.

Added after 30 minutes
I solved the problem by changing my password again.
Thank you all for your attention.
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Offline wor321
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#27
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I've already registered 3 times on the USB, but it still asks for my data, I press OK, and then it says "connecting to the server" and then it kicks me out. Why is this happening? :confused:
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Offline wor321
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#29
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Which specific ones did I download? A bunch of 1.1, 1.2, 1.3, 1.4, and 1.50.
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Offline Wistrit
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#30
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if it's Tribes of the East, then version 3.1. A license is required.
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