All game-related questions should be directed through the ubi.com server. — Online Battles

Fry23

10/16/2008 7:29 AM UTC

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Please help me. I followed all the instructions to play on Ubisoft's servers: I entered the key, registered an account, and then, in the game, I enter my username and password. It says "connecting to the server," and then immediately returns to the main game menu! What's the problem? I'm sure I have a legitimate, licensed copy of the game.

In reply to Fry23

Wistrit

10/16/2008 7:34 AM UTC

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I had the same problem... my old account disappeared. I used to log in to it without any issues... but then it started kicking me back to the menu.
Register a new account; it helped me.

P.S. Ubisoft is a pain.

Tomorrow holds no promises
Except the ones we've made

In reply to Wistrit

Alex_R

10/16/2008 9:36 AM UTC

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Has anyone else experienced this: everything I type in the Heroes of Might and Magic Online (Heroes Online) chat is duplicated, even though other users appear normally... It looks something like this:

nick: hello
nick: hello

P.S. It doesn't really bother me, but I've noticed that lately, it's been happening more often, and I've also had a couple of instances where data wasn't sent to Heroes Online after a victory/defeat, or the game simply crashed with a critical error...
As for major changes, I installed a different antivirus on my computer (Kaspersky 7.0? I used to have Nod32).

In reply to Alex_R

Amko

10/16/2008 11:29 AM UTC

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2Alex_R

I had that issue too. Then it disappeared on its own. I'm not sure what it was related to. I always had ESET Smart Security installed. That is, Nod32 v3 + firewall.

Fry23

Please help me, I did everything as described to play on Ubisoft servers, entered the key, registered an account, then in the game I enter my nickname and password, it says connecting to the server and immediately returns to the main game menu! What's the problem here? I'm sure I have a licensed disc!

Is the game version the latest? Ubisoft doesn't allow connections to the server with outdated versions. Versions 1.6, 2.1, and 3.1 work.

Правила форума
FAQ по Heroes VI
Форумная мафия

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In reply to Amko

Wistrit

10/16/2008 11:59 AM UTC

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They allow you to launch the game with version 3.0. I personally tried it without installing the patch. However, even the latest version from Ubisoft still has glitches and bugs...

Tomorrow holds no promises
Except the ones we've made

In reply to Wistrit

Amko

10/16/2008 12:06 PM UTC

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WisTrit;200845

They let people in with version 3.0 for the anniversary. I was there myself, even though I didn't have the patch installed. But the anniversary version still has glitches and bugs...

They didn't let me in o_O Or maybe you were there a long time ago with version 3.0?

Правила форума
FAQ по Heroes VI
Форумная мафия

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In reply to Amko

Wistrit

10/16/2008 12:15 PM UTC

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They wouldn't let me in o_O Or maybe you were there a long time ago, back in version 3.0?

Yes... that was a long time ago, a week after the patch was released...:smile43:
But the same thing happened with my old account:

account, then in the game I enter my nickname and password, it says connecting to the server and immediately returns to the main menu of the game

I thought about it a lot... and reinstalled the game... then I registered another one. It works. But it's a pity...

Tomorrow holds no promises
Except the ones we've made

AlNiK

11/1/2008 8:29 PM UTC

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I registered on Ubisoft, everything went as expected, and I even logged into the server and played a couple of games. Then, some time passed, and I forgot my password. I used the password recovery feature on the Ubisoft website and successfully logged in. Then, I tried to log into Heroes, the key verification passed, and a window popped up asking for my password, but: - I entered my new password, clicked OK, and it kicked me back to the menu as if I had pressed Cancel (I've even reinstalled the game, but the same thing happens). What should I do? Has anyone else encountered this? P.S. When I enter an incorrect password, the correct error message appears, saying that the login/password is incorrect. Thank you in advance.

In reply to AlNiK

Amko

11/1/2008 8:55 PM UTC

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Read the FAQ. This should answer all your questions.

Правила форума
FAQ по Heroes VI
Форумная мафия

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In reply to AlNiK

AlNiK

11/1/2008 10:39 PM UTC

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The issue remains unresolved. As I mentioned, I successfully registered and played on Ubi, but now I can’t access it again after changing my password!
I’m entering the correct password, the one that the Ubi website accepts.
But when I enter this password in the game, it simply kicks me back to the menu instead of letting me choose a server.

Added after 30 minutes
I solved the problem by changing my password again.
Thank you all for your attention.

wor321

11/24/2008 10:20 AM UTC

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I've already registered 3 times on the USB, but it still asks for my data, I press OK, and then it says "connecting to the server" and then it kicks me out. Why is this happening? :confused: