Skip to content

Posts from Ask your question here if you can’t find the answer in the FAQ.

No ratings yet — be the first to rate!
In reply to dmts
13 years ago
Auto-translated
Good day, after installing Heroes, this error appeared:
screenshot of the error, 1920x1080

At home, everything works fine, but at work, this error appears.
Computer specs:

Operating System: Windows 8 Professional 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)
Language: Ukrainian (Regional Setting: Ukrainian)
BIOS: BIOS Date: 03/12/12 10:04:27 Ver: 02.10
Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 8192MB RAM
Available OS Memory: 8148MB RAM
Page File: 2829MB used, 6533MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 7700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x683F)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
13 years ago
Auto-translated
Hello. I'm playing as the Necropolis faction in a skirmish mode. After the start of a new week, troops don't appear in the cities, or only a part of them appear. Once, after the start of a new week, the troops appeared in the city only after a hero entered it. But this was an isolated case.
I've searched online, read your FAQ, and looked through the sections, but I couldn't find anything:smile45:.

Thank you in advance for your help.
13 years ago
Auto-translated
How can I configure the launch parameters without entering the game?
My computer doesn't support the resolution, and it's a video card bug.
I can't enter the game to change it; it says to change the display settings.
13 years ago
Auto-translated
I recently reinstalled my OS and reinstalled the game. Ubisoft Autopatch started. After 100% of the download was complete, this message appears:

Microsoft Visual C++ Runtime Library

Program E:\games\ubisoft\Might & Magic Heroes VI\gu.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

http://rghost.ru/44391707 - here is a screenshot

After that, the patch is rolled back, and the same thing happens when I launch the game next time. I tried reinstalling Windows, deleting the antivirus, reinstalling the Service Pack, and installing a new DirectX - nothing helps. Please help, if anyone knows. How can I get rid of this error?

Added after 55 minutes
I tried downloading patch 1.0 - 1.8 separately, it installed normally, but when I launch the game, the "Might & Magic Heroes 6" process appears in the task manager for a second, then disappears, and the game DOES NOT launch. What should I do? Please advise, if anyone knows
13 years ago
Auto-translated
I recently reinstalled the OS and reinstalled the game. Ubisoft Autopatch was activated. After 100% of the download was complete, the following message appears:

Microsoft Visual C++ Runtime Library

Program E:\games\ubisoft\Might & Magic Heroes VI\gu.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

http://rghost.ru/44391707 - here is a screenshot

After that, the patch is rolled back, and the same thing happens when I launch the game again. I tried reinstalling Windows, deleting the antivirus, reinstalling the Service Pack, installing a new DirectX, and installing Microsoft Visual C++ - nothing helps. Please help, if anyone knows. How can I fix this error?

I tried downloading patch 1.0 - 1.8 separately, and it installed normally, but when I launch the game, the Might & Magic Heroes 6 process appears in the Task Manager for a second and then disappears, and the game does NOT launch. What should I do? Please advise if anyone knows
13 years ago
Auto-translated
I played a year ago on a pirated copy, and all the cutscenes were there. Now I bought the licensed version and noticed that in the Necromancer campaign, in the 4th mission, when clearing the dragon's lair, the cutscenes with Anastasia's memories are missing.
13 years ago
Auto-translated
I can't play Heroes 6 because after I log in, it shows an error message saying "Failed to load profile from the network," even though in the background, it displays that I'm already logged in and shows my achievements, avatar, etc. What should I do? I've reinstalled the game about 10 times, and I've also reinstalled Windows (for other reasons, not because of the game).
Attachments 1
1 file attached • Total size: 31.9 KB
13 years ago
Auto-translated
I can't play Heroes 6 because after logging in, it shows an error message saying "Failed to load profile from the network," even though in the background, it displays that I'm already logged in and shows my achievements, avatar, etc. What should I do? I've reinstalled the game about 10 times, and I've also reinstalled Windows (for other reasons, not because of the game).
You need to update the game to the current version 2.1.0 (as I can see, you have version 1.0.31758 installed). Otherwise, you won't be able to play online, only offline.
User Avatar
13 years ago
Auto-translated
I installed the game (had to uninstall version 1.8). Registered. The intro played halfway through, then the screen went black and the game froze. I restarted it. Halfway through the intro, I pressed the spacebar – and it worked! I launched the first mission – black screen, complete freeze! Can you advise me on what to do? What should I download and from where to fix this? Version 1.8 worked perfectly.
13 years ago
Auto-translated
We have two copies of the game from Ubisoft, and we're playing through a desktop and a laptop connected via a router. After creating a map, the game plays normally, but after the players "connect" on the map, a "Rassnihr" window pops up, and the game ends. Saving doesn't help, except for saves from a couple of weeks ago, but even then, after the battle starts, there's a constant issue where the turns aren't synchronized – for example, the opponent's manticores go first, while my vampires go first. This, of course, leads to an endless loop. It happens every time, and I'm starting to lose hope of finding a solution. It feels like we're the only ones with this problem. It's simply impossible to play online. Is there any solution to this problem? Please advise.
In reply to HellORWin
13 years ago
Auto-translated
After playing for a while, I exit the game, but I can't launch it again until I restart my computer. The game process remains running and cannot be terminated using standard methods.
13 years ago
Auto-translated
Hey guys,

After completing the first map in the second expansion, "Dance of Death," I'm not progressing to the second map of this DLC; instead, I'm being directed to the second map of "Pirates of the Savage Seas." So, after completing the first map, the second map is unavailable.

Could you please advise on how to resolve this issue?
13 years ago
Auto-translated
Please help: on the second map, after Sandro kills the dragon, I watch the cutscene, but instead of the "Finish" button, a "Next Map" button appears, which takes me to the second mission of Crag Hack, even though I haven't reached it yet. I click "Exit," and as a result, the walkthrough and achievement are not recorded!
In reply to Belket
13 years ago
Auto-translated
Belket
Please help: on the second map, after Sandro kills the dragon, I watch the cutscene, but instead of the "finish" button, a "Next Map" button appears, which takes me to the second mission of Crag Hack, even though I haven't reached it yet. I click exit, and as a result, the walkthrough and achievement are not recorded!

The same thing happens when playing the first map. Instead of going to the second map, it takes me to the second map of Crag Hack...
13 years ago
Auto-translated
The problem is made worse by the fact that, after completing Haka's campaign, I still can't complete Sandro's campaign. It kicks me back to the same scenario; a "continue" button appears, but clicking it does nothing.

Statistics

Welcome our newest member: recijeb