Ask your question here if you can’t find the answer in the FAQ. — Technical Support

concurent

14 years ago

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Installed the patch right after it was released, bought a new campaign out of curiosity, but when loading maps, it kicks me back to Windows. The loading bar freezes around halfway.
Steam version.

In reply to concurent

Shukfir

14 years ago

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That’s how it is for everyone. They say the developers will be working all night. They’ll release a hotfix by morning.

In reply to concurent

concurent

14 years ago

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Shukfir, thanks for the info. By the way, only the new paid mod about pirates works. It actually loads and everything.

Победитель

14 years ago

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Shukfir, that's good news :). I was already thinking about cleaning up my saves today.

concurent, the saves that were made before patch 1.5 will be corrupted. The mod has nothing to do with it. It's a pity that the information about heroes transferring from one mission to another has also been affected.

In reply to Победитель

concurent

14 years ago

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Winner

Shukfir, that's good news :). I was already thinking about cleaning up my saves today.

concurent, the saves made before patch 1.5 will be corrupted. The mod has nothing to do with it. It's a pity that the information about heroes transferring from one mission to another has also been affected.

still, it doesn't work... my save from the new campaign didn't load. And it appeared with the patch. So, not only old saves are not loading.

I wonder where the latest information about this terrible bug is? It's completely impossible to play now. I wish I could revert to the previous patch.

Andersen

14 years ago

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My problem is slightly different. Around the beginning of July, the Uplay program, which appears before the game starts, was updated. After this update, the game either starts or doesn't (most often it doesn't).
I hoped that patch 1.5 would fix it, but that didn't happen. To be more specific: I click on "PLAY," a small window appears with an image of Michael and some kind of demon, and then it just hangs. Sometimes a black screen appears. Please advise if you know how to fix this.

RANDY_JOHNSON

14 years ago

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Damn, I only have the final mission for Inferno and the final campaign left to complete, so I don't want to install patch 1.5, which significantly changes the balance. But now I can't connect to Conflux; it says "Error loading network profile."

Crazy_Mary

14 years ago

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Lately, saves have been disappearing – both automatic saves and those I manually created. It most likely happens after the game crashes due to a disconnection from the Conflux or even without any apparent reason, but today, for example, the saves disappeared even though the game didn't crash. Is there anything that can be done? (if not to restore them, then at least to reduce the likelihood of the problem recurring). Because of this issue, I haven't been able to complete the Inferno campaign for several days now. The game is a licensed version, my laptop meets the minimum requirements, and this hasn't happened before. Thank you in advance!

Победитель

14 years ago

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I encountered the same problem yesterday. The game crashed, and I couldn't find the latest save files. I figured I just hadn't noticed them. These errors are probably due to save file synchronization.

In reply to Победитель

Crazy_Mary

14 years ago

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Yes, I also initially thought the problem was with synchronization after crashes. But yesterday, saves disappeared even without any crashes.
Is there a way to make it so that the save is not only synchronized but also saved on the computer?
It's really annoying to have to play the same map over and over again.

In reply to Crazy_Mary

setar13

14 years ago

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Crazy_Mary

Yes, I also initially thought the problem was with synchronization after crashes. But yesterday, saves disappeared even without any crashes.
Is there a way to make the save not only synchronize but also be saved on the computer?
It's really annoying to have to play the same map for the hundredth time.

I have the same problem - I've started Inferno three times already, and I have synchronization turned off.

jason32

14 years ago

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Hmm, they gave me a free key, and now I'm puzzled about what to do next. I downloaded the game, a pirated version (but since I have a key, it's probably a licensed version now), but I don't understand how to enter the password.
The game just installed, and when I try to connect, it says the password is incorrect, even though I haven't entered it anywhere.
What should I do? Should I download the game from somewhere else? What is "Ubisoft game launcher" - I don't have anything like that.

Победитель

14 years ago

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jason32, you don't need a pirated copy; you need a legitimate digital image. You can definitely find one in online stores that sell "Might & Magic: Heroes VI".

In reply to Победитель

jason32

14 years ago

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Winner

jason32, you don't need a pirated copy; you need a legitimate digital image. You can definitely find one in online digital stores that sell "Might & Magic: Heroes VI".

Why should I buy the game? I already have a key. Where can I get the image without buying it?