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Posts from Ask your question here if you can’t find the answer in the FAQ.Auto-translated
I still hope that the developers won't stop here and will continue to release more expansions. And, by the way, the button remains, hinting at future updates.
Hello everyone! I bought Heroes 6 through Steam, the game installed, I launch it, and the Ubi icon pops up with "checking for updates," then an error message appears with the following text: "An error occurred. Please reinstall the application. If the error persists, contact Ubisoft support." I've already reinstalled it 5 times, but the error still appears. I have the same problems with the pirated version. My graphics card is an ATI Mobility Radeon HD5470 with 512 MB. Can you suggest how to solve the problem or where I can find Ubisoft support?
Hello everyone! I bought Heroes 6 through Steam, the game installed, I launch it, and the Ubi icon pops up with "checking for updates," then an error appears with this text: "An error occurred. Please reinstall the application. If the error persists, contact Ubisoft support." I've reinstalled it 5 times already, but the error still appears. I have the same problems with the pirated version. I have an ATI Mobility Radeon HD5470 graphics card with 512 MB. Can you suggest how to solve the problem or where I can find Ubisoft support?
Yeah. Judging by the experience of previous users, you need to: a) delete all pirated copies of UbiSoft games; b) clean the registry of these games (you can do this with a downloadable uninstaller program); c) if all this doesn't help, reinstall Windows and, of course, don't install any more pirated copies. I can only sympathize with you :(.
Hello everyone! I bought Heroes 6 through Steam, the game installed, I launch it, and the Ubi icon pops up with "checking for updates," then an error appears with the following text: "An error occurred. Please reinstall the application. If the error persists, contact Ubisoft support." I've already reinstalled it 5 times, but the error still appears. I have the same problems with the pirated version. I have an ATI Mobility Radeon HD5470 graphics card with 512 MB. Can you suggest how to solve the problem or where to find Ubisoft support?
I agree with the previous speaker, but before reinstalling Windows, try running the installer of the Ubisoft launcher as an administrator, and also launch the game as an administrator. - These tips make sense if you have Windows 7, also, for everyone in the future, I recommend writing the specifications of your system in the technical section so as not to create unnecessary questions.
I have an HP K53SV laptop, Core i5, 4GB of RAM, 2GB video card, Windows 7.
I bought the game through Steam, everything launches and installs, but after clicking the "Play" button, a black screen appears, and nothing else happens.
I completely uninstalled the game and re-downloaded it through Steam, installed it, but the problem remains.
Black screen and absolutely nothing happens? Including no crashes? The thing is, when you launch the game, there's a black screen for a while (quite a long time). Maybe you just didn't wait for the game to load?
And if that's not the case, possible solutions to the problem are in the post above. And why does everyone hesitate to read the thread before asking a question?
Yes, a black screen appears, and I waited for 5 minutes, but nothing happens.
I will try again now.
I read all 7 pages before writing, I just already tried a sufficient number of methods.
I tried option 5, waited exactly 5 minutes, and nothing happens :(
Perhaps the duration of the "demonstration" with the black screen depends on the computer's processing power? For example, on my computer, it takes about 30 seconds, but on weaker computers, it might take more than 10 minutes :eek:?
The Task Manager says that the "application is not responding."
This problem often occurs due to the firewall or antivirus; many users found that adding the game to the firewall's exceptions and disabling the antivirus helped.
Klivren
