I can’t install the game. — Technical Support

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Девиль666

15 years ago

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Hello, I recently wanted to install Heroes 5, the installation started, 70 percent of the game was installed, and I wanted to remove a couple of unnecessary processes through Task Manager, and accidentally removed the process related to the game installation. Well, I thought I would try to reinstall it, and then an error occurred: http://radikal.ua/data/upload/fb1a9/04012/b80a493a43.jpg
What should I do, please advise, because I really want to play the game:( :( :

Победитель

15 years ago

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First, try deleting the folder where the installation was not completed. Then, you can try installing it in a different folder. And, it's better not to use Russian characters in the folder name – this could also be the reason. Name it 'Heroes of Might and Magic V', for example.

In reply to Победитель

Девиль666

15 years ago

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Winner

For starters, try deleting the folder where the installation was not completed. Then, you can try installing it in a different folder.

And, it's better not to use Russian characters in the folder name – this could also be the reason. Name it 'Heroes of Might and Magic V', for example ;).

But that's the thing, there is no such folder on the disk:confused: I've already deleted it, but the installation still asks for the same thing.

Ment

15 years ago

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It’s possible that the game has already been registered in the system. Try to find it in the “installed programs” list and remove it from there.

Победитель

15 years ago

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And be sure to install it in a different folder, without any Russian characters.

Девиль666

15 years ago

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Yes, it doesn't get uninstalled in the installed programs; it says something like "delete everything," shows that it's being deleted, but it doesn't actually get uninstalled... and now, when I try to install it, it asks if I want to delete all game components. I click yes, and it does the same thing – shows that it's deleting them, but nothing happens... I don't know what to do anymore.

Ment

15 years ago

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Alternatively, you can use the program http://anton.sbmav.ru/polnoe-udalenie-programm-pri-pomoshhi-reg-organizer.htm, or manually clean the registry (run->regedit->HKEY_LOCAL_MACHINE->SOFTWARE, and then find the list there).

In reply to Ment

Девиль666

15 years ago

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Ment

Either use the program http://anton.sbmav.ru/polnoe-udalenie-programm-pri-pomoshhi-reg-organizer.htm, or manually clean the registry (run->regedit->HKEY_LOCAL_MACHINE->SOFTWARE, and then find the list there).

Thank you:smile13: The program helped me find the program's path in the registry and delete it from the registry:smile12: :smile20: Thank you for the advice. I think we can close the topic:smile44: :smile44: :smile44: