Ask your question here if you can’t find the answer in the FAQ. — Technical Support

KillAndAction

15 years ago

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Yes, there is a bug in Heroes where the conditions of one map affect the completion of another... Deleting the "unnecessary" map from the Maps folder really helps in this case.

genius_jamamba

15 years ago

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When I log into Ubi for a regular game, I get the following error: 0.2.0. It says that the checksum of the client's game database doesn't match the checksum of the server's database. My version is 3.1. What should I do?

sledopyt

15 years ago

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Guys, please help! I have a licensed version of the game and was enjoying it. There were no lags, but suddenly, in the second mission as a Warlock, the game stopped working. It doesn't even start – it crashes. As soon as I launch it, the game's splash screen appears (like during a normal launch), but before it even loads the menu, it crashes without any explanation. Patches don't help, and reinstalling the game doesn't either. My computer is three times more powerful than the minimum system requirements, and I don't know what to do. Please help!

In reply to sledopyt

Победитель

15 years ago

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sledopyt

Guys, please help! I have a licensed version of the game. I was enjoying it. There were no lags, and suddenly, in the second mission as the Necromancer, the game stopped working. It doesn't even launch; it crashes. As soon as I start it, the game's splash screen appears (like during a normal launch), but before it even loads the menu, it crashes without explaining why. Patches don't help. Reinstalling the game doesn't help either. According to the system requirements, my computer is three times more powerful; I don't know what to do. Please help!

Hmm. Do you have "Hammers of Fate" installed? And did you happen to download a map called "Heroes: Director's Cut"? The thing is, this map is a mod that adds several Easter eggs to the original game, which slows down the game's launch, especially at that splash screen. If you press any button, the game crashes. I can't think of any other possibilities. But there's another solution: maybe your save files are corrupted. If you don't mind losing your progress, try deleting all your save files (My Documents/My Games/Heroes of Might and Magic 5/Profiles/{your profile name}/Saves). You can also delete the save files named save1.sav, save2.sav, etc., and replace the campaign.sav file with another one (you can find someone else's "campaign" on a forum, but if you need it, I can send you mine). But if the problems started after completing a specific mission, simply deleting the campaign file should help.

When I go to Ubi to play a simple game, I get the following error: 0.2.0. It says that the client's game database checksum does not match the server's database checksum. My version is 3.1. What should I do?

The first thing that comes to mind is, of course, the game version. Does the person you're going to play with also have version 3.1? If so, here are some other possible solutions:
a) You have mods installed. Just delete them;
b) You're trying to play online on a map that only you have (you made it yourself in the editor, or you downloaded it from the internet). Choose a map that was made by the developers;
c) One of the maps you downloaded has a mod embedded in it. Consider this to be option a). Delete that map (if you don't know which one, copy all of them to another folder and delete them from the Maps folder).
I don't have any other ideas.

sledopyt

15 years ago

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I don't have the very first 5 Heroes games. I don't download maps. I haven't downloaded anything for them (except for patches, which didn't help). I've reinstalled the game about 7 times (and therefore deleted all the saves along with it). If this information is helpful in assisting me, then about once out of those 7 times after reinstalling, it launches, but then it crashes again. Also, all of this started when I made a save, and then on the next turn, it lagged (for the first time) and crashed. After that, that save couldn't be loaded; the loading bar would reach the end and then crash. But after a few tries, the game stopped loading altogether (this is what I asked for help with at the beginning). I hope this information helps you solve my problem. I'm really counting on you.

Ment

15 years ago

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Here's what I think about this (other possible solutions besides the ones mentioned):
1) Conflict with other programs (this problem will likely be resolved if you uninstall the programs that were installed after the game).
2) Viruses that have damaged some system libraries, which are important for the game. Try scanning your computer for them.

In reply to Ment

sledopyt

15 years ago

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No viruses, no programs installed.

In reply to sledopyt

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15 years ago

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Sledopyt

I don't have the very first 5 heroes. I don't download maps. I haven't downloaded anything for them at all (except for patches that didn't help). I've reinstalled the game about 7 times (and therefore deleted all the saves along with it). If this is helpful in assisting me, then about once in every 7 reinstalls, it launches, but then it crashes again. And also, all of this started when I made a save, and then on the next turn, it lagged (for the first time) and crashed. Then, this save couldn't be loaded; the loading bar would reach the end and then crash. BUT after a few tries, the game stopped loading altogether (this is what I asked you to help me with at the very beginning). I hope this information will help you solve my problem. I really hope you can help.

When you reinstall the game, saves are not deleted. Are you sure you deleted them manually?

So, the game doesn't launch, or the save doesn't work? If it's the save, then install the patch that it was made on (a save made in version 1.6 won't work on version 1.0, and the patches are removed during reinstallation). Regarding the corrupted archives... Try installing the game in a different path (in a different folder), and make it much shorter. Remember: there should be NO RUSSIAN CHARACTERS in the path to the game!

sledopyt

15 years ago

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Initially, saving didn't work, and then the game stopped working altogether. I personally deleted the save files and the patches. I'll try following your method.

sledopyt

15 years ago

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didn't help

Added 7 minutes later
yes, I'm sure I deleted them myself

Added 33 minutes later
And also, if you install patch 1.6, it shows an error and then crashes.

Exy

15 years ago

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Please help! Maybe this question has already been asked, but I couldn't find it. I'm playing with my wife on a local network, and at first everything is fine, but then the game starts to glitch, specifically when one of us (and we are allies) kills a monster, the other person still sees that monster, and so on... it gets to the point where the heroes' movement glitches. For example, I'm already in a different location, but on my wife's screen, everything is still in the same place. Please tell me what to do? Is there a patch I need? Or is it just that the local network is slow (I'm using Wi-Fi)? Help, I really want to play... :(

aadippel

15 years ago

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Hello, we have the following problem: When we and our friends try to play multiplayer through ubi.com, everything works fine with two players, but as soon as a third player connects, they are immediately kicked out. Please help us figure this out.

In reply to Exy

KillAndAction

15 years ago

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Exy

Please help! Maybe this question has already been asked, but I couldn't find it... I'm playing with my wife on a local network, and at first everything is fine, but then the game starts to glitch, specifically when one of us (and we are allies) kills a monster, the other person still sees that monster, and so on... it gets to the point where hero movement glitches... for example, I'm already in a different location, but on my wife's screen, everything is still in the same place... please tell me what to do? Or is there a patch I need? Or is it just that the local network is slow (I'm using Wi-Fi)? Help, I really want to play... :(

It's possible that you have an unlicensed copy of the game, and the problem is desynchronization. For example, you might be on day 7, while your wife is only on day 5.

ztYle

15 years ago

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Hello. I have a question regarding Heroes of Might and Magic V: Tribes of the East. I bought the digital version through Steam yesterday. I downloaded it, logged in, and entered the key for ubi.com, but the login and password selection menu displays an error: "Username Doesn't exist, error code 1.22.4." Please help, how can I fix this? I couldn't find anything on the Ubisoft website.

Победитель

15 years ago

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Skull

How do you view screenshots? They are saved in tga format, simply renaming them to jpg doesn't work.
:smile45: Guys, why are you all silent like partisans?:smile45:

Renaming actually helps ;). Open it in Photoshop, click "Save As" and change the format to JPG. Although it's much easier to just take a picture and upload it to your computer (see avatar :)).

P.S.: I created a separate thread specifically for this question. In this section :).

ztYle, I can't advise you here. Unless... Are you registered on Steam :smile11:?

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