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I don't have the very first 5 Heroes games. I don't download maps. I haven't downloaded anything for them (except for patches, which didn't help). I've reinstalled the game about 7 times (and therefore deleted all the saves along with it). If this information is helpful in assisting me, then about once out of those 7 times after reinstalling, it launches, but then it crashes again. Also, all of this started when I made a save, and then on the next turn, it lagged (for the first time) and crashed. After that, that save couldn't be loaded; the loading bar would reach the end and then crash. But after a few tries, the game stopped loading altogether (this is what I asked for help with at the beginning). I hope this information helps you solve my problem. I'm really counting on you.