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can anyone offer some helpful advice on how to solve this problem...? :(
honestly... the only thing that comes to mind is reinstalling Windows.
although... if you're willing, I recommend "treating" it ;) a thorough system cleanup, cleaning and defragmenting the registry can often help. if possible, try running the game on another system to see if it works there.
and one more thing - crashes can be caused by simple overheating. Google it, download some system monitor - check the temperature of the processor/hard drive/video adapter when launching the game.
if you don't want to mess with it - just reinstall the system - if the game's distribution is not corrupted, it should start without problems after that.
by the way, what are your computer specs?