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I am involved in technical administration (and development). I don't have time for anything else. Therefore, player support is handled by a team of admins from the Hota team.
I myself am often not happy with how the administration is carried out. However, it is important to understand that the administration is done by people on a voluntary basis. The workload is very large, and there are not enough admins. Regardless of this, resolving disputes and making decisions is not an easy task in itself, and anyone can make mistakes or misunderstand something.
From my side, I see only one way to improve the situation.
This is the development and introduction of technical tools that reduce the role of the human administrator in this matter.
The plans for this winter include:
launching a system for recording game history with starting data, the result, and the status of whether the game was finished or not. With a request for victory in an unfinished game and the possibility of disputing it from the other side.
At the same time, it is very important to implement a limited timer for battles against other players.
Furthermore, I would like to separate reputation from friends/ignore lists.
Make it possible to influence the reputation of only your opponent, either positively or negatively, at the end of each game.
If all of this is done, it will significantly solve the problems with players leaving games.
When it will be possible to see the number of finished/unfinished games and a more realistic game reputation, the need for a gray marker for players who leave games will disappear.
But a black marker for cheaters in the lobby will remain for a long time (possibly forever) until someone creates an effective anti-cheat system - but that's a lot of work.
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=Lizard=, saying that someone is a cheater is not enough; you need proof (save files). Send them to my email. And if they are convincing, then the person will receive a black marker, and you will be cleared of any wrongdoing.