I can’t play through UBI.com! — Technical Support

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ARHANGEL1989

19 years ago

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I click on UBI.com (key verification), then enter the password for my account, after which a small window appears for 2 seconds, which says something like "Connecting to the server," and then it goes back to the menu!(((( People, please tell me what to do!!! :smile32: :(

Тарнум

19 years ago

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You need to patch it to version 1.5! You can find it in the section on this forum: "Download - Heroes of Might and Magic V".

In reply to Тарнум

ARHANGEL1989

19 years ago

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Tarnum;101893

You need to patch it to version 1.5! You can find it in the "Download - Heroes Of Might And Magic V" section on this forum.

Unfortunately, patch 1.5 is already installed.

In reply to ARHANGEL1989

Тарнум

19 years ago

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Start with patch 1.1 and install everything in order.

ARHANGEL1989

19 years ago

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I was doing that from version 1.1 to 1.5! Through the automatic update in the game!

In reply to Тарнум

Amko

19 years ago

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Tarnum;101910

Start with patch 1.1 and install everything in order.

It's not necessary at all; I installed 1.4, then 1.41, and 1.50. And I also heard that installing 1.41 is not necessary. :cool:

In reply to Amko

Vlad

19 years ago

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There are 2 options: either you don't have a licensed copy, or the patches were installed incorrectly. I advise you not to use the automatic update utility, but to download the patches as an archive and install them from the beginning.

In reply to Vlad

ARHANGEL1989

19 years ago

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Xaker;102305

There are 2 options: either you don't have a licensed copy, or the patches were installed incorrectly. I advise you not to use the auto-update utility, but to download the patches as an archive and install them from the beginning.

But does that mean I have to reinstall the game? And can these patches be uninstalled?

In reply to ARHANGEL1989

Vlad

19 years ago

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ARHANGEL1989;102520

But then, do I need to reinstall the game? And can these patches be removed?

Yes... Don't forget to copy your saves...
It's impossible to remove the patches because, in addition to adding new content, they also change the resource structure...

Alan

19 years ago

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/topic/at/86616/ read the message. If any questions remain, feel free to ask.

In reply to Alan

ARHANGEL1989

19 years ago

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Alan--, thank you very much for your help! I managed to fix it:smile03: :smile03: !!!!!!!!It turns out the problem was with the profile, but now I have another issue – downloading and installing version 2.1. There's no one playing with version 1.5:smile03: :smile03: :smile03:

In reply to ARHANGEL1989

Vlad

19 years ago

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ARHANGEL1989;103341

Alan--, thank you very much for your help!! I managed to fix it:smile03: :smile03: !!!!!!!!It turns out the problem was with the profile, but now I have another issue – downloading and installing version 2.1. There doesn't seem to be anyone playing with version 1.5:smile03: :smile03: :smile03:

The 2.x series of versions is for "Hammers of Fate". To play it, you need to purchase the add-on, which comes as version 2.0. After that, download patch 2.1 and upgrade!