Catastrophic failure. — Technical Support

KilikArwen

17 years ago

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After reading the forum, I didn't find any helpful advice, but I tried everything, and it didn't help:smile05:. When installing Heroes 5, Tribes of the East, an error occurs:

Error transferring component

component: PackedData
file group: PackedData
file:
error: Catastrophic failure

After clicking OK, the installer shuts down...:( I don't know how to take a screenshot:p
I just bought the disc in the store; it's a licensed copy. There are no scratches, as asked in other posts. I downloaded the disc image and installed it through Daemon, and the same error occurred, so it's not the disc...
In general, help me install this awesome game:smile15: :smile05:

wolf64

17 years ago

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Have you read this thread? /topic/5803/

Maybe you have an error too (CD/DVD drive failure)?
Then go ahead and exchange the disc at the store ;)

AlexSpl

17 years ago

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I also encountered an error during the initial installation (although I don't remember if it was exactly the same). I was installing it on drive D:. Reinstalling it into the default folder (C:\Program Files\...) helped.

KilikArwen

17 years ago

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In that thread, people mainly discuss disk corruption... I downloaded the disk IMAGE, and the same error occurs. InstallShield Wizard doesn't install any game; the same error always appears. I borrowed Heroes 5 from a neighbor and started installing it, and when it reached 10%, the same error occurred as when installing from my disk. Should I just give up on the disk and throw it away?

AlexSpl

17 years ago

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The installShield Wizard doesn't install any game; the same error always occurs.

The problem is more likely with the operating system than with the disc. Install an antivirus and run a scan.

KilikArwen

17 years ago

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Checked – no viruses, doesn’t install… Maybe it’s worth reinstalling Windows?

Монца

17 years ago

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Try installing it on a friend's computer or in a virtual machine. Try a different image. Although, most likely, it's viruses, so check again.

KilikArwen

17 years ago

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I checked with Node and Kaspersky, and there are no viruses. I downloaded two images, but it won't install, not even from a disc... Could Heroes be installed using a different installer?

KilikArwen

17 years ago

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I installed it on my neighbor's computer, copied it to a flash drive... now I'm playing it.

Альбедо

7 years ago

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I encountered this error while installing the patch; the game itself installed normally (Windows 10). This method helped:

1. Install the game.
2. Run the patch and see the "catastrophic failure" error.
3. Delete the folder in the directory C:\Program Files (x86)\InstallShield Installation Information.
*Keep in mind that this folder is hidden.
4. Run the patch again: you will see a new error stating that the game is not installed.
5. Reinstall the game from the disc over the existing installation (in my case, the installer recognized the game and instead of "install," it showed "uninstall," so I had to open the disc as a folder and click "Setup." The installation was in the same directory). If the installation is interrupted after unpacking, it means that InstallShield is stuck in the processes – stop it (in my case, this process was already running and had been stopped beforehand).
6. Run the patch for the third time – everything should install. If you get a catastrophic failure, go back to step 3.

In reply to Альбедо

Sumson4uk

7 years ago

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registered just to say - thank you very much!:smile26:

In reply to Альбедо

stepanx27

6 years ago

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Thank you!

Dragon18

6 years ago

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Thank you!

In reply to Альбедо

dankroxa

6 years ago

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Albedo

I encountered this error while installing the patch; the game itself installed normally (Windows 10). This method helped:

1. Install the game.
2. Run the patch and see the "catastrophic failure" error.
3. Delete the folder in the directory C:\Program Files (x86)\InstallShield Installation Information.
*Keep in mind that this folder is hidden.
4. Run the patch again: you will see a new error stating that the game is not installed.
5. Reinstall the game from the disc over the existing installation (in my case, the installer recognized the game and instead of "install," it showed "uninstall," so I had to open the disc as a folder and click "Setup." The installation was in the same directory). If the installation is interrupted after unpacking, it means that InstallShield is stuck in the processes – stop it (in my case, this process was already running and had been stopped beforehand).
6. Run the patch for the third time – everything should install. If you get a catastrophic failure, go back to step 3.

Damn, bro, you're the best, I didn't expect to find an answer to this crappy error on a cringy forum from the last century. I just feel so [censored] (I'm [censored]), I almost burned out from registering [censored] because on my 16k monitor, I can't make out [censored] that [censored] screenshot that can't be zoomed in on by clicking the left mouse button due to the site's antiquity. But in principle, [censored], respect to you for providing the information, I'M KISSING YOU [censored], (I didn't eat grandpa, but grandpa has insider info) Anti-hype

In reply to Альбедо

N'Geal

5 years ago

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Albedo

I encountered this error while installing the patch; the game itself installed normally (Windows 10). This method helped:

1. Install the game.
2. Run the patch and see the "catastrophic failure" error.
3. Delete the folder in the directory C:\Program Files (x86)\InstallShield Installation Information
*Keep in mind that this folder is hidden.
4. Run the patch again: you'll see a new error stating that the game is not installed.
5. Reinstall the game from the disc over the existing installation (in my case, the installer recognized the game and instead of "install," it showed "uninstall," so I had to open the disc as a folder and click "Setup." The installation was in the same location). If the installation is interrupted after unpacking, it means that InstallShield is stuck in the processes – stop it (in my case, this process was already running and had been stopped beforehand).
6. Run the patch for the third time – everything should install. If you get a catastrophic failure, go back to step 3.

Thank you so much. I also encountered this problem today when reinstalling the patch, and this method really worked. Thank you very much!