Ask your question here if you can’t find the answer in the FAQ. — Technical Support

Stiletto

10/2/2012 8:18 AM UTC

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Help me understand: 1. Why does it take so long to download a random map generated in the game using the appropriate tool when players enter the game? For example, a map weighs about 100 kb, but it takes about 2 minutes to download! 2. Why, if you exit the game and re-enter, does a map of this type start downloading again? And after downloading, a duplicate of this map is created, with the same name, but with a duplicate marker added. Is this a bug?

Stiletto

10/4/2012 7:03 AM UTC

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Another question: the surface textures have disappeared in my map. Painting with new textures doesn't help; they disappear again upon the next load. Has anyone else experienced this? And how can I fix it?

Stiletto

10/5/2012 9:11 AM UTC

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mapmaking masters, where are you?

In reply to Stiletto

Skorpi

10/19/2012 4:33 PM UTC

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Help with the patches, please! Heroes 5, version 1.0, licensed copy. The manufacturer is unclear – the disc says Nival and Ubisoft. I'm installing the cumulative patch 1.6 from the Heroes Community website. During installation, it initially complains about the game being incorrectly installed, then it works on the second try without any errors, but it's completely unclear whether the patch was applied or not. When loading the game, the version 1.0 is still displayed in the bottom left corner. Does this mean the patch didn't install? How can I tell, and if the patch didn't install, what should I do?

GodRick

11/19/2012 6:22 PM UTC

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How to solve this?

In reply to Skorpi

Warrior777

11/20/2012 6:59 PM UTC

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Skorpi

Please help with the patches! Heroes 5, version 1.0, licensed copy. The manufacturer is unclear – the disc says Nival and Ubisoft. I'm installing the cumulative patch 1.6 from the Heroes' Corner, and during installation, it first complains about the game being incorrectly installed, and then it's silent on the second attempt, but it's completely unclear whether the patch was applied or not. When loading the game, the version 1.0 remains displayed in the lower left corner. Does this mean the patch was not installed? How can I tell, and if the patch didn't install, what should I do?

Patches must be installed in order. First 1.1, then 1.2, 1.3 ... 1.6

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In reply to Warrior777

Dyrman

11/21/2012 5:37 AM UTC

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Warrior777

Patches should be installed in order. First 1.1, then 1.2, 1.3 ... 1.6

Patches come in different forms. The cumulative patch 1.6 doesn't require all previous versions; it can be installed on any 1.x version below it.
Also, it's said that it fixes several minor issues that are present in the non-cumulative patch 1.6.

P.S. The link is for the 1C version of the patch.

Моды для HeroesV:
NHF 0.90 : NHF - группа в VK

Карты для HeroesV:
Путешествие , Условие крови , Рука судьбы.Часть 1: В поход , Рука судьбы.Часть 2: Отчаянье , Рука судьбы.Часть 3: Восхождение , Стойкость
Абсолютная власть , Иду на Вы! , Корона Ургаша , На задворках
Мир надо уничтожить... Чтобы создать свой...

In reply to Ари

Кто-то

11/27/2012 7:17 PM UTC

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I can't uninstall the game. When I click, it asks for permission to open the program, but nothing opens, but that's not the issue. Where are the Heroes of Might and Magic V Gold Edition files located in the registry?

нонстоп

11/28/2012 7:07 PM UTC

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Why would you want to delete such a great game?
It might not be 3, but it's still awesome!

As for where it is, I'm not sure. Somewhere in the "kheylocalmashin" and then "softwar".
It should be in that section somewhere... probably.

Or you can try uninstalling it through the "Programs and Features" section.

But honestly, I wouldn't delete it.

In reply to нонстоп

Кто-то

12/1/2012 11:49 AM UTC

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nonstop

why would you delete such a great game???
It might not be 3, but it's still awesome!

I need to delete it only because it's broken. I can't play it properly.

I don't really know. Somewhere in the control panel and then software.
It should be in that section somewhere... probably.

I know that, but I've checked all the folders, and I can't find anything.

or try using the "Add or Remove Programs" feature.

The result is the same, whether I use "Add or Remove Programs" or the Start menu.

Dyrman

12/1/2012 4:12 PM UTC

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And what, is the registry search no longer working?

Моды для HeroesV:
NHF 0.90 : NHF - группа в VK

Карты для HeroesV:
Путешествие , Условие крови , Рука судьбы.Часть 1: В поход , Рука судьбы.Часть 2: Отчаянье , Рука судьбы.Часть 3: Восхождение , Стойкость
Абсолютная власть , Иду на Вы! , Корона Ургаша , На задворках
Мир надо уничтожить... Чтобы создать свой...

Warrior777

12/2/2012 6:06 AM UTC

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Have you tried going through Start > All Programs > Nival Interactive?

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nginx/0.8.54

pwned

12/2/2012 9:43 AM UTC

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Basically, we have this problem. My friend and I are playing multiplayer through Gameranger (a LAN emulator), and sometimes during the game, a bug occurs where, when we both press the "end turn" button (simultaneous turns) or when one of us does it (when turns are taken in order), nothing happens; the "it's the other player's turn" message just stays there. There's no way to get rid of it except to restart the game. Has anyone else encountered this problem, and does anyone know how to fix it?

Ment

12/2/2012 10:27 AM UTC

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Most likely, your games are not exactly identical. One of you might have mods or maps that you downloaded.
Before playing together, it is advisable to remove or move these.