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Technical Support
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Offline 99leonid99
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Posts: 2
#601
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Help! I launched the game, and it says "Connection failed, incorrect password." What is the password?
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In reply to tomatovv
Offline Asmodey700
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Posts: 3
#603
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Hello. I recently bought the game on Steam, and I've been experiencing this issue: the game freezes – the sound is still playing, but nothing is displayed on the screen. This usually happens when entering a town or at the beginning of a battle. In the early missions of any campaign, this doesn't happen as often, but in the later missions, it happens almost every time there's a battle.
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Offline Firoks
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Posts: 30
#604
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if it freezes, look for the problem – 90% of the time it's in the hardware, and 10% is in your settings. It also freezes in other high-load games, like BF3 or Starcraft 2. If the game is installed on a laptop, this is possible because most users have laptops that cost less than $1000, and I can say that they are all weak in terms of hardware and not designed for top-tier 3D games and games from recent years.
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Offline Asmodey700
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Posts: 3
#605
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No game freezes, except for Heroes 6. The Witcher 2, Battlefield 3, Skyrim, Dishonored – none of these games cause any freezes.
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In reply to a.k
Offline Asmodey700
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Posts: 3
#607
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By the way, I took the time to play the online multiplayer mode, and there were no lag issues!
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In reply to tomatovv
Offline planeta
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Posts: 2
#608
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tomatovv
Dude, I also have Windows 7, and I solved this problem like this: create a shortcut for the Ubi-launcher on the "desktop", go to "properties" and select "COMPATIBILITY WITH WIN 7", and "RUN AS ADMINISTRATOR".

Thanks, but it didn't help. :smile27:
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In reply to speaker88
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Offline Liiion
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Posts: 174
#610
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speaker88
After installing patch 1.7.1, the graphics started disappearing in Fortresses and Castles.
Here's a screenshot - http://sound01lacoste.users.photofile.ru/photo/sound01lacoste/1292972/129307813.gif
Can you suggest how to fix this?

The display issue isn't just happening to you... It's some kind of bug...
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Offline Esmri
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Posts: 1
#611
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A few days ago, I bought a key for Heroes 6 Gold on Uplay, and during installation, there is no option to select Russian as the language. I didn't expect that. Is there any way to add Russian language support to the game?
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Offline Osiris007
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Posts: 1
#613
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:smile17: I'm fed up, HELP please, I don't know what to do, I want to play with dynasties and their bonuses:smile15: :smile45:
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Offline Liiion
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Posts: 174
#614
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Osiris007
:smile17: I'm fed up, HELP please, I don't know what to do. I want to play with the Dynasty factions and their bonuses:smile15: :smile45:

You need a license for that! If you have a license, you need to log in through the online mode, i.e., via uplay.
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Offline a.k
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Posts: 146
#615
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speaker88
After installing patch 1.7.1, the graphics started disappearing in Fortresses and Castles.
Here's a screenshot - http://sound01lacoste.users.photofile.ru/photo/sound01lacoste/1292972/129307813.gif
Can you suggest how to fix this?
Hooray!!! I've had this problem since the beginning of the year, since I bought the game, and now, miraculously, I can see the full graphics of Fortresses and Castles, it's beautiful!!!
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