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Technical Support
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Offline belayev_nik
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Posts: 2
#508
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I already had a Ubisoft account.
After installation and update, the game starts with the message: Connection failed! An activation key is required to access...
The key was not requested during installation. Where should I enter it?
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Offline Liiion
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Posts: 174
#509
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belayev_nik
I already had a Ubisoft account.
After installation and update, the game starts with the message: Connection failed! An activation key is required to access...
The key was not requested during installation. Where should I enter it?
The key should be requested when logging into your account.
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Offline belayev_nik
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Posts: 2
#510
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When logging into your account, you will be asked for your account key, not your activation key.
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Offline batir85a
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Posts: 1
#511
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Is it possible to run Heroes 6 on a GeForce 315M?
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Offline A_vl
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Posts: 1
#512
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Hello.
I've read a lot, but I couldn't find an answer.
I bought the game, it's a licensed version, and it runs without any problems, except for Conflux. When I try to enter, a message saying "connecting to Conflux" appears, and it just hangs there... it can stay like that for 10 minutes, but it doesn't connect.
My computer is fine, and my internet speed is officially 8 Mbps, but I definitely have at least 2 Mbps available. I'm using a Dir300 router.

If you have any ideas, I'd be happy to hear them; maybe it will help.
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Offline Oni32
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Posts: 2
#514
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Hello. I have a problem in mission 3 of the campaign for Sanctuary. At the very beginning of this mission, the game freezes, and I can only close it through the task manager. What's the problem? And how can I fix it?
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Offline a.k
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Posts: 146
#515
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Oni32
Hello. I have a problem here. At the very beginning of this mission, the game freezes, and I can only close it through the task manager. What's the problem? And how can I fix it?
And what do you mean by "here"? In my case, it froze at the beginning of the second mission for Necropolis. I'm waiting for a new patch; I hope it helps.
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Offline Oni32
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Posts: 2
#516
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a.k
And what do you mean by "here"? Mine froze at the beginning of the second mission for Necropolis. I'm waiting for a new patch, hoping it will help.
In the 3rd mission of Sanctuary. My message was simply moved from the mission topic, and that's how it turned out.
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Offline net23-Immortal
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Posts: 52
#517
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This issue has occurred 3 times now. I'm playing online with other people, and the game displays "you have been disconnected, returning to the main menu." At this point, the Conflux appears to be disabled; I have to manually enable it, and then everything works. What's going on? P.S. Fellow players, when someone disconnects during an online game, please at least return to the main menu or read the messages. Not everyone disconnects because they "don't want to" or "can't."
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Offline omg
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Posts: 2
#518
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I bought the game through Steam. If I install it on another computer, will my saves be there? Or are they stored on the computer, and do I need to transfer them?
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Offline Zena.Malina
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Posts: 100
#519
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omg
I bought the game through Steam. If I install it on another computer, will the saves appear there? Or are they stored on the computer, and do I need to transfer them?
Saves are stored on the computer. Therefore, you will have to copy them and transfer them to another computer. At least, that's what I know.
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Offline omg
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Posts: 2
#520
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Zena.Malina
Save files are stored on your computer. Therefore, you will need to copy them and transfer them to another computer. At least, that's what I know.


Could you tell me where they are stored? (The game was purchased through Steam).
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Offline Zena.Malina
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Posts: 100
#521
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omg
Could you tell me where they are stored? (The game was purchased through Steam)
In the "My Documents" folder on your computer, there should be a folder called "Heroes VI," and inside that, there should be a folder called "Saves." That's roughly the order you should look in. Try searching for it yourself; it's not difficult. Alternatively, you can do this: Save any game with a distinctive name, such as "Hero Elizabeth." Then, after exiting the game, use your computer to search for a file with that name. When your computer finds the file, see where it's located. Or, right-click on the file and view its path to see the folder and location. It will be something like this...
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Offline lngvar
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Posts: 1
#522
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I found a bug: if you highlight the chat window with the cursor and quickly move the cursor to another location, the chat will remain in its original position, but you can still interact with it...
I was just curious if I could move the chat window outside the screen, and unfortunately, I was able to do it. I reinstalled the game, logged in through another PC, switched to windowed mode, and changed the screen resolution, but nothing helped. Please advise what I should do. :smile05:
Here is a screenshot showing that the chat window is open, but it's not visible.
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Offline Победитель
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Posts: 3,506
#523
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It seems there’s a “Default” button there. If that doesn’t help either, you’ll have to do without the chat.
Карты для Heroes of Might and Magic V
Цикл "Закадычные враги": "Особенное гостеприимство, "Супероружие", "Меж молотом и наковальней"
"Падение Шантири"

Кампания для "Кодекса Войны"
"Выбор Сагиттеля"
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