Posts from Game crashes: questions and answers.

Good day.
I need help with the following problem:
Heroes 5 patches 1.1, 1.2, 1.3 (Russian version) (the same error occurs in all of them)
After completing the campaign for Haven, I start the Inferno campaign,
the map loads, but after selecting a bonus, or during the first cutscene, the game crashes to Windows with an error (report this information to Microsoft about the error, etc.)
The only thing I understood from the error message is that the game is complaining about ntdll
I downloaded a file from the internet, but it doesn't change because it is being used by the program
Disabling the Nod antivirus didn't help
Reinstalling DirectX didn't help
All other maps load normally
Video card: 7300 GS, latest version drivers
I'm playing through Alcohol with a disk image
I would be very grateful for your help, thank you.

Try reinstalling the game. Alternatively, insert the disc and instead of selecting "uninstall," choose "repair." This might fix some errors without the hassle of dealing with save files and spending extra time on a full reinstall.

reinstalling didn't help, although I now understand something
during installation, there were 3 errors
texts.pak
data.pak
sound.pak
the file checksums didn't match, possibly the storage medium is damaged, although the disk was clean...

The disc might be defective from the start, although I'm not sure how likely that is with licensed discs. Try checking the disc on a different drive/computer. If it doesn't work and there are no physical damages on the disc, I think you can return it to the seller.

Please help... I launch the game... and when the mission loading reaches the end, it crashes to the desktop or just shows a black screen... what should I do?

Please help me understand what’s going on. When playing the Dungeon campaign, the last episode crashes with a “Application error, memory could not be read” message. This didn’t happen before. I’m using version 1.6, and I downloaded the installation image from the internet! Thank you for any advice!

People, please help me!!!!!!!!!!!!!!!!!!! I was playing peacefully, and everything was fine, until I reached the 3rd campaign as a Necromancer and got stuck on the 3rd mission; I can't pass it. I decided to use a save from the website, and after that, all the completed campaigns became unavailable, and the game started constantly kicking me out: I make a move, the opponent's move is shown... it freezes, and it disconnects. I had to delete everything I had installed, reinstall the game, and play everything again from the beginning. I reached that annoying mission again. And then miracles started happening. Again, everything freezes, and the game crashes, returning me to Windows. What should I do????????????? I'm a typical user; can you explain it in a simpler way???? Is my game over????


I figured out this mission. I don't know what to call this bug: it just happened when I tried to hide one of the heroes in the monastery so that his enemies wouldn't kill him - then everything froze. I had to play with both. I PASSED IT!!!!!!!!!!!!!!!!!!!!!!

yeah, it’s best not to mess around with save files. Reinstall the game, but first save your save files somewhere else (you can move them back later). You’ll have to replay the level from the beginning, though. If that doesn’t help, then the game is probably corrupted (and it’s a licensed copy, by the way?).

Hello! I have a problem with the game crashing in Windows when entering a town (both with and without a hero). Different towns cause this issue in different ways. The worst situation is with the Elves and Haven. But until now, the issue could be fixed by saving before entering a town or skipping one turn. But now, in the Hammers of Fate add-on, this trick doesn't work. I'm playing the first campaign, third mission. This bug started around the tenth time I entered a town – before that, everything was fine. If my computer couldn't handle the game, wouldn't this have started immediately? I have Vista Home, a dual-core processor, and an integrated graphics card. But if my computer couldn't handle the game, wouldn't this have started immediately? Please tell me how I can be helped. I have already reinstalled the game. Thank you in advance.

Hello! I have a problem with the game crashing in Windows when entering a town (both with and without a hero). Different towns are "dangerous" in this regard in different ways. The worst situation is with the Elves and the Order of the Phoenix. But until now, the situation was resolved by saving before entering the town or skipping one turn. But now, in the "Lords of the North" add-on, this trick doesn't work. I'm playing the first campaign, third mission. This bug started somewhere around the tenth time entering a town - before that, everything was fine. If my computer simply couldn't handle it, wouldn't it have started right away? I have Vista Home, two cores, and an integrated video card. But if my computer simply couldn't handle it, wouldn't it have started right away? Please tell me how I can be helped. I have already reinstalled the game. Thank you in advance.

In fact, the developers themselves do not guarantee that Heroes will work correctly on integrated video cards. And the game is not known for its good optimization. And the fact that the problem doesn't start right away makes you think that after n minutes of playing, the memory starts to overflow (or maybe the video card is overheating? although unlikely).

I can only advise you to update the drivers for the video card and install DirectX from the disc or a later version. And maybe it's worth reading the official game forums, where similar questions have probably been raised more than once.

Also, you can try to close as many background applications as possible, such as various antivirus programs, firewalls, torrents, and instant messengers. The more, the better. Usually, these not-so-necessary programs during the game have a negative impact when playing on not-so-powerful machines, especially antivirus programs.

Peter, my friend! Here's some advice. Buy a graphics card. And in the meantime, download TuneUp Utilities. Use it to optimize the entire system. I highly recommend it. It's a great program. +++ Yes, I'll add something else on the topic. I'm making an XXXL map, and on this computer: Intel 2 cores 3.0 GHz 1 GB of RAM GeForce 6600 256 MB graphics card. Now, towards the end, the PC is thinking for a long time... It's lagging. The game runs slowly, loading takes a long time, etc. +++ I'm tired of it, in general. I moved the map to another computer. 4 cores, Intel 3.0 GHz 8 GB of RAM Graphics card = 2 paired 9800 1 GB GTX It's like night and day. In the editor, everything moves like a knife through butter. There's no lag during the game.

Your video card is not supported by the game. What Geforce MX video card do you have?

Heroes 5 keeps crashing with an error when I collect gold, artifacts, and sometimes during battles. I believe the cause is an error during the game installation. The sound.pak file wasn't installed correctly; it's 677 MB in size. Does anyone know if this is causing the game to crash (e.g., when you collect gold, there should be a sound, but there isn't, and that triggers an error)? I downloaded Heroes from a torrent (a good pirated version) and haven't been able to finish downloading the image for 3 days; it's stuck at 99.8%, so I installed it this way. Maybe someone can share their sound.pak file?

My sound.pak file is only 127 MB. And there's also soundsfx.pak, which is 208 MB. Tribes of the East. You can take it.
http://www.megaupload.com/?d=ED6KJH3C

Sound.pak - 124 MB (130,049,368 bytes, 127,002 KB)
Soundsfx.pak - 203 MB (213,204,803 bytes, 208,208 KB)
If needed, I can send it.