Could you provide more details about PSD?

1. First, familiarize yourself with this tutorial: http://psatkha.narod.ru/tutorial_ru.html
I'm not sure if you'll need to do everything described there, but it's worth learning. Also, you can immediately select the Material table in the [Resource - Select Tables] menu (item #6).
2. Select Dugald, and in the object properties window on the left, click on Shared, then click the ... button.

3. A window will appear. In the right part, you'll see two lines: FaceTexture and FaceTextureSmall. Select FaceTexture and click the ... button. (Each hero's 'portrait' has two sizes: 128x128 and 64x64. Let's ignore the second line for now; it's not necessary, and everything will still work.)

4. In the right part, select the first line and click the ... button.

5. A window will appear where you can select your ready-made .PSD file (this is the standard Photoshop format), of course, with a transparent background. The file itself should be in the Complete folder.

6. Mine looks like this. (The image size must be 128x128).

7. On the left, right-click on Heaven_Dougal_128x128.(Texture) -> HierarchicalExport -> ForceExport.

8. After exporting, close all windows by clicking OK and see the result.

If there are no errors in the LogWindow, the result will be the same; otherwise, you did something wrong. :smile04:
Added after 11 minutes
Could you provide more details about PSD?