I'm saying this because I don't think the people working at Ubisoft are complete idiots. Yes, there aren't as many fans of the Heroes series, but there are many people who simply love the HoMM series, and they probably wouldn't be thrilled with such changes either. In fact, it's not profitable for the company to only consider the opinions of casual players (and there aren't as many of them as they say here; after all, the PC platform is more geared towards advanced players). Knowledgeable people understand that they need to try to capture as large a share of players as possible, and not all of them are hopeless casuals.
I'm saying this because I don't think the people working at Ubisoft are complete idiots. Yes, there aren't as many fans of the Heroes series, but there are many people who simply love the HoMM series, and they probably wouldn't be thrilled with such changes either. In fact, it's not profitable for the company to only consider the opinions of casual players (and there aren't as many of them as they say here; after all, the PC platform is more geared towards advanced players). Knowledgeable people understand that they need to try to capture as large a share of players as possible, and not all of them are hopeless casuals.