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The bug with the Secret Crystal definitely needs to be fixed. Also, explain to a newbie how Kaspar defeats dragons in the first week. Is it with a Plague Tent?
They're playing on Veteran difficulty and are guarding the Keyholder with around 7 level units. Usually, there are about 6 of them. Skeleton Archers, a tent (but not a Plague Tent, as it's not efficient), a Ballista (without Offense Skills, as you won't have time to acquire them), a Rogue Dungeon, and properly positioned Zombies and Ghosts usually manage to handle it, albeit with some losses. Plus, you can also use the Luck Shrine. However, if there are 8 Titans, it's probably game over.
I have a more interesting question for you: where do you get Vampires in the first week? Or should posts about Vampires and taking the Keyholder on the Passage be logically separated? Although, even without them, you can actively use the Bandit Defense Post.
And returning to Orson, I'll note that, in my humble opinion, he's not a very stable hero. It's quite easy for such guards to spawn on the map (on a somewhat random map) that they'll wipe out the Zombies in the early stages. At least on maps where Ghosts are readily available, I prefer Archers over Zombies (and alternate Skeletons). Therefore, the choice of the starting hero depends on the external structures and the presence of a fort at the start. You should also remember the specifics of the Guardian Order (if there are any) in advance. Fortunately, as already mentioned, the heroes of Necropolis are well-rounded, diverse, and suitable for almost any situation.