[FAQ] Before asking a question! — Technical Support

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Before you ask your question:

Check the following:
1) Is your copy of the game licensed?
2) Try to figure it out yourself first by reviewing this section. Your question may have already been asked.
3) If you are having problems with the game via UBI.com, check if you are registered there?
4) Check the system requirements. Your computer specifications should be no lower than:

OS: PC Windows 2000/nt/xp
Processor: 1,5 GHz
Video card: 64MB DirectX 9.0
Memory: at least 5 GB
RAM: 256 MB

Formatting your question:
1) The thread title is not too long.
2) The thread title reflects the essence of the question.
3) The text of the question is written correctly and in clear words.
4) A screenshot must be attached to the question.

Following these simple rules will significantly simplify and speed up the response to your question.

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How do you divide troops into units?

Select a creature => Hold down Shift => Click with the mouse in an empty cell

I want to play online, but I need a key! Where can I get it?
I have a licensed disc, but the box is missing and I don't have the key anymore; what should I do?

The key for playing online is inside the box, under the disc. If you lose the game's license key, you cannot play online.

I really want to create my own translation of Heroes 5. How can I do that?

If you are going to translate the English version of the game, you need to open the archive (data folder), which contains the texts, extract the necessary files, and translate them. All archives can be opened with WinRAR. To pack it back into an archive that the game understands, simply update the old archive instead of creating a new one with the same extension. (SandroXXL)

After installing the add-on/patch, all saves and completed campaigns disappeared! What should I do?!

Unfortunately, this is normal. You will need to replay the Campaigns.

The game runs terribly! Everything lags and crashes even on the lowest settings! What should I do?!

1) Check if your computer's specifications meet the system requirements for the game (listed on the box).
2) If the system requirements match the game's requirements, try reinstalling it.

Cheats stopped working after installing the patch.

In versions higher than 1.4 and 2.1, cheats do not work. (Alan)

I want to play online. What do I need to do?

1) Register at ubi.com.
2) In the game: Network Game => ubi.com.
3) Enter your login and password (from step 1) and network key (listed inside the game box).

How do I activate the console (Hammers of Fate)?

1) Add the line setvar dev_console_password = schwinge-des-todes to autoexec.cfg (located in ...\Nival intractive\Heroes of Might and Magic V\profiles).
2) Add the line bind show_console '`' to input.cfg so that you can call up the console (located in C:\Documents and Settings\User Account\My Documents\My Games\Heroes of Might and Magic V\Hammers of Fate\Profiles\Profile Name).

(KRuGeR1991)