Game crashes. — Technical Support

Букер

12/18/2013 9:32 PM UTC

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a.k

Memory cannot be RED...

When attempting to auto-update, it displays the following:

Trying to get update information to C:\WINDOWS\Temp\ubiAE1.tmp.
Found update (Patch, all, all).
Found existing file for target, attempting resume(C:\WINDOWS\Temp\ubi89B.tmp.exe, (Patch, all, all))
Trying to download update file from http://static2.cdn.ubi.com/patches/HOMM6/hmm6_1.2.1_rus.exe. Destination: C:\WINDOWS\Temp\ubi89B.tmp.exe.

It downloads up to 8% and then freezes.

Added 26 minutes later
And this is what it displays when it crashes:
Instruction at address "0x4fdf8572" referenced memory at address "0x00000024". The memory could not be "read".

Победитель

12/19/2013 4:26 AM UTC

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When attempting an automatic update, the following error message appears:

Trying to get update information to C:\WINDOWS\Temp\ubiAE1.tmp.
Found update (Patch, all, all).
Found existing file for target, attempting resume(C:\WINDOWS\Temp\ubi89B.tmp.exe, (Patch, all, all))
Trying to download update file from http://static2.cdn.ubi.com/patches/H..._1.2.1_rus.exe. Destination: C:\WINDOWS\Temp\ubi89B.tmp.exe.

Try reinstalling the game and the launcher, and then update manually.

Карты для Heroes of Might and Magic V
Цикл "Закадычные враги": "Особенное гостеприимство, "Супероружие", "Меж молотом и наковальней"
"Падение Шантири"

Кампания для "Кодекса Войны"
"Выбор Сагиттеля"

In reply to Победитель

Букер

12/29/2013 2:16 AM UTC

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It is impossible to apply the update because the game is not installed ))))))))))))))))))))))))))))))))))))))))).
It's time to go to the pirates

Added 31 minutes ago
Trying to get update information to C:\WINDOWS\Temp\ubi8D2.tmp.
Found update (Patch, all, all).
Trying to download update file from http://static2.cdn.ubi.com/patches/HOMM6/hmm6_1.5.2_rus.exe. Destination: C:\WINDOWS\Temp\ubi8D3.tmp.exe.
Download partially failed.
Successfully downloaded update file. Saving file for resume (transfer closed with 13045224 bytes remaining to read).

Added 3 hours 9 minutes ago
NONSENSE!!!!!!!!!!!!!!!!!!!! I was messing around all night, and it seems like I installed and updated everything. I launch the game, and some crap pops up – "Uplay," and it says that since their service is unavailable, you can't play. Why do I need this Uplay? I just want to play. Tomorrow, I'll go and exchange the game for a pirated version.

Победитель

12/29/2013 5:39 AM UTC

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Here is a link to an archive containing the torrent file, which allows you to download the licensed image of Might & Magic Heroes VI Shades of Darkness version 2.1. I received the link to this .torrent from the online store Booka after making a purchase.

First, install Uplay, and then install the game. Uplay will also need to be updated; hopefully, this won't cause any problems. Uplay is necessary to launch the game; in terms of its functions, it is similar to Steam and Origin.

Карты для Heroes of Might and Magic V
Цикл "Закадычные враги": "Особенное гостеприимство, "Супероружие", "Меж молотом и наковальней"
"Падение Шантири"

Кампания для "Кодекса Войны"
"Выбор Сагиттеля"

eLPuegO

2/16/2014 1:54 PM UTC

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Hey guys! The game often freezes completely when I enter a Castle. I go in, build something, or buy troops, and then it freezes. I have to close the game through the Task Manager and start over. It's 2014, is there any way to fix this? And another question, is there any way to update my licensed version 1.8 to version 2.1.1 for free, and preferably without using a pirated version?

Adagio

2/16/2014 2:17 PM UTC

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Often, when entering a Castle, the game freezes completely. I enter, build something, or buy troops, and then it freezes. I have to close the game through the task manager and start over. It's 2014, is there any way to fix this?

I have the same problem, and I haven't found a solution.

And another question, is it possible to upgrade my licensed version 1.8 to version 2.1.1 for free, and preferably without using a pirated version?

Of course, it is possible. Do you have a boxed or digital version?

In reply to Adagio

eLPuegO

2/17/2014 5:24 AM UTC

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Adagio

I have the same problem, but haven't found a solution.

Of course, it's possible. Do you have a boxed or digital version?

I bought a jewel case version, which means it's more of a boxed version.

Adagio

2/17/2014 6:36 PM UTC

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First, download and install this, then this.

In reply to Xanred

vorchun

3/31/2014 4:21 PM UTC

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Xanred

Hello everyone! The problem is this: in the main menu, when I click on the "Campaign" or "Load Game" buttons, the game crashes instantly to the desktop. It connects to Conflux without any problems; I can even browse the dynasty settings. All standard methods didn't help: I reinstalled the launcher and the game itself, cleaning the registry, disabled synchronization, downloaded and reinstalled both patches (separately and through updates). I installed the game on a completely clean Windows installation, a "week-old" one. And nothing... The problem signature is attached. Has anyone encountered this, and what would you advise?

Problem signature:
Problem event name: APPCRASH
Application name: Might & Magic Heroes VI.exe
Application version: 1.1.1.0
Application timestamp: 4e995e92
Fault module name: ubiorbitapi_r2.dll
Fault module version: 0.0.0.0
Fault module timestamp: 4df1e9fa
Exception code: c0000005
Exception offset: 00015602
OS version: 6.1.7600.2.0.0.256.1
Language code: 1049
Additional information 1: 0a9e
Additional information 2: 0a9e372d3b4ad19135b953a78882e789
Additional information 3: 0a9e
Additional information 4: 0a9e372d3b4ad19135b953a78882e789

P.S. When launched in offline mode (/offline), everything works perfectly, it's a pity to play without the dynasty bonuses.

I have the same problem. I tried reinstalling with a registry cleaning. I used a save file to finish the campaign for the Cove faction. After that, I had to play through the introduction to unlock the next campaign after Inferno. On the second map, the same thing happens again. The save file is corrupted, and the game won't load saves anymore.

SuperGuru

8/4/2015 7:30 PM UTC

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The game crashes when I try to start any single-player scenario. The campaigns crashed only once, on Sanctuary-3 towards the end. By the way, I couldn't find any topics about Heroes 6 scenarios here, maybe no one plays them because of the glitches?

Просто мне нравятся брюнетки...Поэтому и - Лукреция :rolleyes: Асха всё обращает во благо (с).:cool:

In reply to SuperGuru

a.k

8/5/2015 6:13 PM UTC

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SuperGuru

By the way, I didn't find a single topic about scenarios for Heroes 6 here, for some reason. Maybe no one plays them because of the bugs?

A couple of scenarios were discussed in the "Walkthrough" section.
And because of the bugs, I didn't even manage to complete most of the campaigns, let alone scenarios.

In reply to a.k

SuperGuru

8/6/2015 2:41 PM UTC

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a.k

A couple of scenarios were discussed in the "Walkthrough" section.
And because of the glitches, I couldn't complete most of the campaigns, let alone the scenarios.

I lowered the graphics settings to "Medium," and I was able to launch the game and start playing the Varn campaign. Maybe this will help you too.

Просто мне нравятся брюнетки...Поэтому и - Лукреция :rolleyes: Асха всё обращает во благо (с).:cool: