Problems with Ubi.com. — Technical Support

DIMON137

19 years ago

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:confused: I have a licensed disc (with a key for online play).
I don't understand what I need to do. Please help! :confused:

Alan

19 years ago

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I suggest that you first use the search function. This question has already been discussed many times. Here is the main topic:
/topic/453/

If you have more questions, feel free to ask them here or send me a private message; you can also reach me on ICQ.

DыSHУ

19 years ago

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I registered on the Ubisoft website, entered the key, and then entered my account and password, clicked "OK"... it checks, and then I'm back in the multiplayer game menu. But there are no changes. Maybe I'm doing something wrong.

DыSHУ

19 years ago

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A new issue with Ubi.com has been detected. After registering keys, etc., the server does not display connection options through the game. All patches have been installed. Approximately 10 of my acquaintances are experiencing the same issue. Please advise if anyone knows what to do.

In reply to DыSHУ

Alan

19 years ago

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Have you installed patch 1.41? And patch 2.1 for the expansion, respectively. There have been changes in how statistics are tracked on Ubisoft's servers, and the game is unplayable without these patches. If everything is installed, you should contact Nival's technical support with a detailed description of the problem, your computer's specifications, and preferably screenshots of the issue.

In reply to Alan

Inquisitor

19 years ago

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So, is it impossible to play version 1.0? :eek:

In reply to DыSHУ

Alan

19 years ago

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The new version improves the functionality of the online game and fixes errors in the statistics system. It is recommended that all owners of the licensed version who play online through the Ubi.com server use this set of changes.

The game has been updated to reflect the latest changes on Ubi.com, which affect the statistics system. This patch only contains the executable file (H5_Game.exe).

Here are the changes in this hotfix... Now, as far as I know, it is no longer possible to play through Ubi with version 1.4.

In reply to DыSHУ

jagres

19 years ago

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Have you registered on ubi?

In reply to DыSHУ

Alan

19 years ago

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Registered for the anniversary event.

jagres, is it too much to ask that you read the question before posting your own answer?

As for the topic... did you receive an email with registration confirmation? Did you enter your username/password in English?

In reply to Alan

Inquisitor

19 years ago

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disable antivirus / firewalls :smile34:

In reply to Inquisitor

DыSHУ

19 years ago

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Everything is here. I received a notification in my email. I entered the login and password I used when I registered, and everything worked. I installed the patches, although only for the Hammers of Fate expansion (I haven't installed the hotfix yet)... Are there any servers other than Ubisoft's? It seems like Ubisoft is overloaded!

In reply to DыSHУ

Alan

19 years ago

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Hmm, are your antivirus and firewall disabled? You're using patch 2.1, but what do you mean by "hotfix" (if it's 1.41, then install it and launch the original game on Ubisoft)? There are no other servers... but it seems like some people have managed to launch it through Hamachi.

In reply to Alan

jagres

19 years ago

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Alan;68015

jagres, is it too much to ask to read the question before posting your own answer???

And regarding the topic... did you receive an email with registration confirmation?? Did you enter your username/password in English??

Yeah, I entered it in English. Thanks for the explanation.

DыSHУ

19 years ago

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Help, anyone? What do I need to do in Ubi to create a server (it keeps failing)? How do I connect to existing servers? And what's what in general? Thanks. P.S. Moderators, please don't ban me. I swear I couldn't find anything similar.