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Technical Support
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Offline Evgen1983
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Posts: 1
#31
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The game crashes frequently when entering a town (it displays a standard error message, asking whether to send an error report). After restarting the game, I can enter the town normally. I'm playing with the fear of another crash. Question: Is this a bug in the game that will be fixed with a patch (currently version 1.2.1), or is it a problem with my hardware (Core2duo E6800 / 2GB RAM / GeForce 8600GT)?
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Offline CryptLord666
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Posts: 1
#32
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in the game, when playing as the Naga during a battle, the game crashes when Kirins do something (with a probability of 80%).
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Offline kism
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Posts: 1
#34
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Please help me, the game keeps crashing during the Sandor campaign, almost constantly. I found a solution somewhere that says I need to run it as an administrator and set compatibility to Windows 7, but I don't have that option, even though I have Windows 7 installed. What should I do? I can run it as an administrator and set compatibility to Windows Vista, update 2, but there's no option for Windows 7.
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Offline a.k
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Posts: 146
#35
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Damn it, it finally happened!!!!! After months of waiting for an unknown patch, I can now play the second mission for Necropolis normally: after a few trial turns, the game no longer crashes; before, it consistently crashed on the third turn. Well, after such surprises from Ubisoft, I guess I can finally play properly; all that's left is to find some free time for it.
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Offline Thegreat666
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Posts: 2
#36
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I'm playing through "And Burning Angels in Their Eyes," meaning I'm defeating the last city, fighting Azkaal, watching cutscenes, and then... that's it. It prompts me to move on to the next map, I click "continue," the arrow crawls towards Erathia, but the map doesn't load. It lags at first, then it takes me back to the main menu. I go into the Inferno campaign, and it only offers me the first mission – Shio... does anyone know what's going on?
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Offline bobchik
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Posts: 395
#37
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The game has been crashing more frequently during battles, Windows 7 x64, patch 1.8, licensed version. The first type of crash occurs when opening the quick battle window; it freezes and crashes during the automatic battle calculation. The second type of crash occurs already on the battlefield, after arranging the troops in tactical mode, when you click the "start battle" button, it crashes. Moreover, when repeating the same actions, the crash always occurs. But if you attack monsters with another hero, or change the army composition, the battle sometimes proceeds normally. I've played both in the campaign map and in a single Skirmish.
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Offline masgak
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Posts: 382
#38
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Oops, sorry.
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Offline bobchik
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Posts: 395
#39
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In general, I figured it out through trial and error.
If you have creatures in your army, and in tactical mode, you remove them all from the battlefield, leaving only one unit of cyclops, the game crashes 99% of the time.

That's unfortunate.
How do I report this to technical support?

Added after 50 seconds
masgak

You need to contact the section for Heroes 5.
This section discusses crashes/problems with version 6 of the game.
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Offline a.k
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Posts: 146
#40
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bobchik
In short, I figured it out through trial and error.
If you have creatures in your army, and you remove them from the battlefield in tactical mode, leaving only one unit of cyclops, the game crashes 99% of the time.

That's unfortunate.
How do I report this to technical support?

I've identified at least two dozen different crash combinations, so I don't think it's worth reporting it anywhere.
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Offline nbura
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Posts: 5
#41
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bobchik
In short, I figured it out through trial and error.
If you have creatures in your army, and you remove them from the battlefield in tactical mode, leaving only one unit of cyclops, the game crashes 99% of the time.

The crashing problem only appeared in campaign 7-2, and only against the orange heroes. I used the method mentioned, leaving one unit of creatures – without removing anyone from tactical mode, and the crashes stopped.
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Offline Pirks50
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Posts: 1
#42
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Crashes during battles, Windows 7 x64, patch 1.8, licensed version. The game crashes after deploying troops in tactical mode if some units are removed from the battlefield. When you click the "Start Battle" button, it crashes. Moreover, when repeating the same actions, the crash always occurs. Years go by, and the problem still hasn't been solved... Instead, they keep releasing new expansions. There were never such issues in previous versions of Heroes. It's a shame for the developers to ruin such a legendary game.
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Offline Arwen
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Posts: 17
#43
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2 days ago, my game (version 2.1) crashed (I was playing the last mission as Sandor), and it didn't just crash, it caused a blue screen! Subsequent attempts to launch the game were unsuccessful - Uplay couldn't synchronize the save files with the service, and the game wouldn't load. At the same time, the computer was extremely slow and kept freezing. The Task Manager showed normal CPU and memory usage - 20% and 40% respectively. A complete reinstallation of the game and Uplay helped.
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Offline Букер
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Posts: 3
#44
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Hello! The game is a licensed version. It crashes during the campaign, in the very first mission, where you need to capture a town. It constantly crashes somewhere in the middle of the battle. It displays an error message related to memory.
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Offline a.k
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Posts: 146
#45
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Booker
Hello! The game is a licensed version. It crashes during the campaign, in the very first mission where you need to capture a town. It constantly crashes somewhere in the middle of the battle. It displays an error message related to memory.
Memory cannot be RED...
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