Problems with save files. — Technical Support

Firoks

14 years ago

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Hey guys, I need some help. After patch 1.5.1, save files stopped being saved. On 07/19, everything worked, but today, 07/20, they are not being saved, even though cloud synchronization runs successfully after the game and before starting it. Can you advise what I can do if anyone has encountered this problem with patch 1.5.1? P.S. Steam version, Uplay version 2.0.3.

KefirX

14 years ago

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My save files occasionally revert to a state from half a year ago. I didn't play for a long time after the release, waiting for patches. Now I'm slowly playing through the campaign, but sometimes, instead of the current progress, the game loads a save from the past. I have to restart the game, and sometimes I have to restart the save synchronization process several times. And then, seemingly, everything is fine again, and the save files are miraculously "found."
Despite this, the dynasty's overall progress remains consistent, without any rollbacks.

In reply to KefirX

tomatovv

14 years ago

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Same problem!! How do I fix it?

In reply to tomatovv

Firoks

14 years ago

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tomatovv

Same issue!! How do I fix this??

I don't even know. I tried reinstalling the launcher and the game itself, but it didn't help. Yesterday, while playing for 4 hours, the game saved only once, even though autosave is set to every day. I suspect the problem is on their server with save synchronization...

If anyone else is experiencing this, please let us know.

In reply to Firoks

tomatovv

14 years ago

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No guys, I think this topic should be the main one right now! After all, all our tactics, schemes, and walkthroughs are falling apart because of this problem! Yesterday, I spent until 3 a.m. completing the first map for "Sanctuary" on the highest difficulty! Moreover, I had already completed half of the second map – I loaded it up today! And it started from the beginning of the first level!!!
And it's not just our problem!
Why is everyone silent? Are you all playing pirated versions?

setar13

14 years ago

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Not just you, I completed all the campaigns, and now only the Inferno campaign remains, but all my saves have disappeared. Moreover, all the reputation points for my heroes have been reset.

In reply to setar13

KefirX

14 years ago

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setar13

It's not just you; I've completed all the campaigns, and now one Inferno campaign and all my saves have disappeared. Moreover, all the reputation points for my heroes have been reset.

Have you tried restarting? Doesn't that help? :confused:

Firoks

14 years ago

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tried, but it doesn't help.

In reply to KefirX

setar13

14 years ago

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KefirX

Have you tried restarting the game? Doesn't it help? :confused:

I've tried everything, and I had to replay the campaigns. If any more problems arise, will I ever be able to complete them?

Фанатик орден порядка

14 years ago

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How do you use save files? I've never heard of them before!

Победитель

14 years ago

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Have you ever not clicked the "Download" and "Save" buttons?

tomatovv

14 years ago

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I've figured out a way to deal with this.
1) Launch UPLAY, it synchronizes the saves, and the game starts. Click "Load" and if you see old saves, exit the game and, MOST IMPORTANTLY, exit UPLAY!
2) After 5-10 minutes, repeat the procedure! Sooner or later, they will appear!
3) Sometimes you have to wait up to 30 minutes between restarting UPLAY!

In reply to tomatovv

setar13

14 years ago

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tomatovv

I've figured out a way to deal with this.
1) Launch UPLAY, it synchronizes the saves, and the game starts. Click "Load" and if you see old saves, exit the game and, MOST IMPORTANTLY, exit UPLAY!
2) Repeat the procedure after 5-10 minutes! Sooner or later, they will appear!
3) Sometimes you have to wait up to 30 minutes between restarting UPLAY!

But what if all the saves have simply disappeared and, no matter how many times I try, they don't appear?

Победитель

14 years ago

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Try not to synchronize saves. Back up the folder "<your computer username>", located in "(My) Documents / Might & Magic: Heroes VI".

In reply to tomatovv

Firoks

14 years ago

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tomatovv

I've figured out a way to deal with this.
1) Launch UPLAY, it synchronizes the saves, and the game starts. Click "Load" and if you see old saves, exit the game and, MOST IMPORTANTLY, exit UPLAY!
2) After 5-10 minutes, repeat the procedure! Eventually, they will appear!
3) Sometimes you have to wait up to 30 minutes between restarting UPLAY!

This is really frustrating; no matter how many times I try, the saves from the 20th don't load; only saves up to the 19th load. It's possible that this is a bug or that Ubisoft's synchronization server isn't working properly.

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