Posts from Ask your question here if you can’t find the answer in the FAQ. Auto-translated

Thankfully, there are no problems when playing through the campaigns. However, there is a problem with playing online. I haven't been able to play even once. It says it can't connect, the waiting time has expired, and to check the internet connection. What could be the problem???
(licensed version, connection to the Conflux is established)
I only managed to join once in my life, I chose a hero. The game loaded, but instead of the chosen hero, Sunktum, a gift hero from Inferno appeared, and as soon as my turn came, the game gave an error, and I haven't been allowed to join online since then:))))

Regarding the mouse lag issue during movement, it doesn't happen for a friend; our computers have the same configuration, the only difference is that he has Windows XP. Do other Windows XP users also not experience these lags? :)

I have Windows XP.
There are absolutely no lags.

Lucky, you could even put a pig there.

Please advise on how to solve this problem. I bought Heroes 6 online, downloaded, installed, and registered it. Each time I start a new game, it downloads the same 500+ MB update. I've downloaded and installed it about 5 times, and it still does the same thing every time I start the game. If I cancel the download, the game starts. I suspect that the update isn't being installed for some reason. Also, the game crashes and returns me to Windows periodically. The last save is preserved. Please advise on what to do. Thank you in advance.

I have Win7. I don't experience any lag either ;). There are also few bugs in the campaigns, the most annoying one is the disappearance of dynasty weapons.

Devolik, Ment had this problem during the beta. Apparently, this bug, which affects only a few, wasn't fixed :(.

Interestingly, I have the same problem on both my laptop and desktop computer...

Win7, the mouse works fine.

Winner, please add to the FAQ that the animation glitches that appear when moving the mouse are related to the mouse polling rate. To eliminate them, set the polling rate to 125Hz. That's why users with basic mice didn't notice these bugs.

Hello, could you please tell me if there is a way to load a saved online game? I was playing with a friend, saved the game, and now I don't know how to continue. Also, is it not possible to change factions during a skirmish with the computer? I'm tired of playing as Haven!

Hello, could you please tell me if there's a way to load a multiplayer game? I was playing with a friend, saved the game, and now I don't know how to continue.
Also, is it not possible to change factions in a skirmish against the computer? I'm tired of playing as Haven!

Try switching between these tabs. They are highlighted in the image.
You can change the hero, but first, you need to create him in the dynasty settings.

Hmm, I don't have that frequency. I only have 69 and 70 ;). It's probably just another quirk of the machine.

Try switching between these tabs. They are highlighted in the picture.

It doesn't work; I've already tried everything. The game isn't anywhere, although I'm sure I saved it.

Hmm, I don't have that frequency. I only have 69 and 70 ;). Most likely, this is also just a quirk of the device.

Are you perhaps confusing the mouse polling rate and the monitor refresh rate? This setting is found in modern mice and is undoubtedly a feature of the device, specifically the mouse; it is only found in USB mice. I have encountered this question several times on the forum, so I suggested adding it to the FAQ, but in any case, I am not insisting on anything :)

For example, this is the setting on my mouse.

Added 3 minutes later

It doesn't work; I've already tried everything... I can't find that save game anywhere, although I'm sure I saved it.

So, you saved the game using quick save, then used quick save in some other game mode and overwrote your old save...

No, I'm not stupid; I saved it properly and even added a description...
But generally, should online games be saved?