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Technical Support
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Offline Победитель
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Posts: 3,506
#139
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I completely disagree with creating a new thread on this topic ;).

Try downloading the patch using the link provided by Klivren in the "Heroes VI - Discussion" thread.
Карты для Heroes of Might and Magic V
Цикл "Закадычные враги": "Особенное гостеприимство, "Супероружие", "Меж молотом и наковальней"
"Падение Шантири"

Кампания для "Кодекса Войны"
"Выбор Сагиттеля"
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Offline PacSword
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#140
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Yes, I tried to download it manually from the Ubisoft website, but I got the same error...
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Offline Klivren
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#141
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PacSword
Hey guys! I bought the collector's edition, installed everything, and it worked fine. Then I started updating and downloading the patch, and during the installation, I got an error:
Please insert disk 1, which contains the file 0x0804.ini
Maybe there's an issue with the format. Help me, please!
The game is asking you to insert the installation disk, so please insert it. If that doesn't help, try reinstalling after downloading the patch from here.
Аксиома Коула: Общая сумма разума на планете - величина постоянная, а население растет...
Асха все обращает на пользу... :smile16:
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Offline PacSword
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#142
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Okay, I'll try reinstalling the game. Hopefully, it will help.
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Offline Klivren
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#143
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PacSword
Okay, I'll try reinstalling. Hopefully, it will help.
If that doesn't help, I can suggest a simple system reinstall, but as has been noted many times, this is a rather crude method.
Аксиома Коула: Общая сумма разума на планете - величина постоянная, а население растет...
Асха все обращает на пользу... :smile16:
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Offline lexx21
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Posts: 1
#144
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I read the whole thread and decided to post too. I bought the jewel edition, installed it, activated everything, and there are absolutely no problems at all. The cursor only flickered in the menu during the first launch of the game; in all subsequent launches, everything was normal, nothing flickered or lagged. The game loads in about 2 minutes, everything is set to maximum, the only bug I noticed is that when the game is sped up, the voices start to squeak. Here are my specs: Windows 7 x64 Video card: Radeon HD 4350 2 GB of RAM, the system has been installed for 2 years. Also, the launcher updated the game and downloaded a patch of about 500 MB. Added after 13 minutes I forgot to mention that in the settings, I only changed the screen refresh rate from 60 to 75, and the resolution is set to 1280x1024.
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Offline AwesomeAssassin
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#145
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Has anyone encountered a problem where the UbisoftGameLauncher displays an error message like this: "An error occurred. Please reinstall the application. If the error persists, contact technical support." If so, please tell me how to fix it and what might be causing it. My configuration: e6300 2GHz 9800 1 gb XP sp3 32 3 gb ram Added after 40 seconds It's frustrating; I paid 220 UAH for the game, and it doesn't work =((
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Offline Klivren
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Posts: 230
#146
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AwesomeAssassin
Has anyone encountered a problem where the UbisoftGameLauncher displays an error message like this:
"An error occurred. Please reinstall the application. If the error persists, contact support."
If so, please tell me how to fix it and what might be causing it.
My configuration:
e6300 2GHz
9800 1 GB
XP SP3 32
3 GB RAM

Added after 40 seconds
It's frustrating; I paid 220 UAH for the game, and it doesn't work =((***
All the advice I've heard and given on this forum boils down to the following:
-Delete the Ubisoft Launcher, reinstall it, and run it as an administrator.
-If that doesn't help, reinstall the system.
Аксиома Коула: Общая сумма разума на планете - величина постоянная, а население растет...
Асха все обращает на пользу... :smile16:
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Offline Криска777
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Posts: 1
#147
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Good day.
Please tell me, when playing through the campaign, after completing the second mission, the game kicks me back to the main menu. As a result, I have to start from the last save. How do I proceed?
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Offline Lilon
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Posts: 10
#148
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Hey, can anyone help me figure out what the problem is? I've been trying for 3 days now: When I move the mouse, the animation of everything slows down, even in the main menu, but when I don't move it, everything is fine and there are no lags. Does anyone know how to fix this?
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Offline GODRIK17
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Posts: 2
#149
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A reg file with the following content can save you from a black screen:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\GraphicsDrivers]
"tdrLevel"=dword:00000000

But what should I do if I have Windows 7, and when I open the file, I get an error message saying "editing the registry is prohibited by the system administrator"?
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Offline Победитель
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Posts: 3,506
#150
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Log in as an administrator.
Карты для Heroes of Might and Magic V
Цикл "Закадычные враги": "Особенное гостеприимство, "Супероружие", "Меж молотом и наковальней"
"Падение Шантири"

Кампания для "Кодекса Войны"
"Выбор Сагиттеля"
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Offline GODRIK17
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#151
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I'm already in! And everything is fine...
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Offline Sunset
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Posts: 8
#152
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Kriska777
Good day.
Please tell me, when completing the campaign, after finishing the second mission, it throws me back to the main menu. As a result, I have to start from the last save. How do I proceed?
It has already been mentioned that there are only 2 missions in the introductory campaign.
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Offline paaandaaa3
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Posts: 3
#153
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After the second level of necromancy is unlocked, when filling it, at the moment the skull changes to a pair, the ability becomes unavailable. Question: what the heck is going on?)
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