Problem with playing the game in online mode. — Technical Support

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Oblivion

19 years ago

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I'm new here, and there might already be a similar topic, but I have this problem: I want to play on Ubi.com, but it doesn't work. When I click on Ubi.com, a window appears asking for the CD key. I enter it, confirm it, but a message pops up saying "incorrect CD key" or something like that... What's the problem?

Alan

19 years ago

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If possible, please provide a screenshot of what is causing the crash.

Oblivion

19 years ago

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Unfortunately, I won't be able to post a screenshot anytime soon. But maybe someone remembers something, or maybe someone else had a similar experience?

In reply to Oblivion

Inquisitor

19 years ago

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Is this a licensed version of the game?

Oblivion

19 years ago

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Well, of course!!!

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Inquisitor

19 years ago

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And did you disable the antivirus? And any firewalls?

Oblivion

19 years ago

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Yes. I disabled everything. My Heroes is patched to version 1.3. I think maybe there was a typo in the CD key?

In reply to Oblivion

Inquisitor

19 years ago

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I doubt it... Have you registered on ubi.com?

In reply to Inquisitor

Андрей

19 years ago

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Inquisitor;38396

That's unlikely... Have you registered on ubi.com?

I think that's the whole problem.

Oblivion

19 years ago

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No, I haven't registered. How do I do that? But I think I read on the forum that you need to go to ubi.com and register there first, but I can't log in there either; it says the key is incorrect... Or am I completely wrong?

Nowizard

19 years ago

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Do you access the game through the launcher or directly via the internet? I think that might be the issue.

Oblivion

19 years ago

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I accessed it through the game. Is it necessary to first log in directly through the browser to register on the website, and then log in through the game?

Alan

19 years ago

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Yes, you need to access it through the game. I think your version with the typo is correct. Call Nival's technical support or send them a message via email. At the end of the readme file, there are detailed instructions on what to do if you encounter problems.

Oblivion

19 years ago

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Damn... What a bummer. I specifically spent money to buy licensed copies of the game to play on the official server, and now this... I'm really annoyed. This is the second time in my life that I've bought a licensed game with an incorrect key. I'm just unlucky, I guess.

Oblivion

19 years ago

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Damn... people... Maybe someone can give me some more advice??? Surely no one has had a similar problem???

Then, explain to me how to start playing on Ubi.com??? How do I go through the registration process there??? Explain in detail?