Posts from Problem with playing the game in online mode. Auto-translated

I'm new here, and there might already be a similar topic, but I have this problem: I want to play on Ubi.com, but it doesn't work. When I click on Ubi.com, a window appears asking for the CD key. I enter it, confirm it, but a message pops up saying "incorrect CD key" or something like that... What's the problem?

If possible, please provide a screenshot of what is causing the crash.

Unfortunately, I won't be able to post a screenshot anytime soon. But maybe someone remembers something, or maybe someone else had a similar experience?

Is this a licensed version of the game?

Well, of course!!!

And did you disable the antivirus? And any firewalls?

Yes. I disabled everything. My Heroes is patched to version 1.3. I think maybe there was a typo in the CD key?

I doubt it... Have you registered on ubi.com?

That's unlikely... Have you registered on ubi.com?

I think that's the whole problem.

No, I haven't registered. How do I do that? But I think I read on the forum that you need to go to ubi.com and register there first, but I can't log in there either; it says the key is incorrect... Or am I completely wrong?

Do you access the game through the launcher or directly via the internet? I think that might be the issue.

I accessed it through the game. Is it necessary to first log in directly through the browser to register on the website, and then log in through the game?

Yes, you need to access it through the game. I think your version with the typo is correct. Call Nival's technical support or send them a message via email. At the end of the readme file, there are detailed instructions on what to do if you encounter problems.

Damn... What a bummer. I specifically spent money to buy licensed copies of the game to play on the official server, and now this... I'm really annoyed. This is the second time in my life that I've bought a licensed game with an incorrect key. I'm just unlucky, I guess.

Damn... people... Maybe someone can give me some more advice??? Surely no one has had a similar problem???

Then, explain to me how to start playing on Ubi.com??? How do I go through the registration process there??? Explain in detail?