Problems with the game. — Technical Support

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Posts, wiki & tournaments are authored in English & Russian. Site labels translate to your interface choice.

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Yevhenii

9/22/2020 4:05 PM UTC

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Hello everyone, please help me with a problem I'm having with Heroes of Might and Magic V. First, I can only enter the player's name in English; when I write it in Russian, it only displays as squares (but this isn't a major issue). The important thing is that all my saves have disappeared, and I can't save the game anymore. And most importantly, I can't zoom in or out on the map with the mouse, or rotate the camera.

Ment

9/22/2020 5:23 PM UTC

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The Russian name of the profile may cause bugs. In such cases, it is best to completely clear the folder My Documents/My games/[Heroes 5 folder]/[Heroes 5 profile folder].
In general, the game does not like Cyrillic characters. If there are Cyrillic characters in the installation path (it doesn't matter where, in any folder in the path), then at least the map editor will not work correctly. It is possible that the game itself may also have problems.