That’s true; if you look at the hero on the map, everything looks normal, but sometimes the portrait makes you cringe. Especially if it’s a hero from Necropolis or Inferno.
Added 6 minutes later
I can compile a ranking of factions with the least appealing hero portraits:
1. Necropolis
2. Inferno
3. Academy
(Haven, Sylvan, and Dungeon are the complete opposite of this list!)
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