Appeals Committee. Disputed situations in tournaments.

Since I am one of the three organizers and judges of the tournament, I would like to express my opinion.
Firstly: I don't understand why Hell decided to contact the administrators immediately, instead of contacting the organizers, as required by the tournament rules, and participation implies agreement with them:

c) The tournament organizers and judges are Redwhait HP (658339987), KobRa_RR (286406830), Toganash (564224919). The chief judge is Dirty_Player (ICQ 408722873).

Secondly: everything that user Antoshka described is true.

I watched the end of this stream.
Of course, after a 10-hour marathon, mistakes and other things start to happen.
Especially when the spellbook doesn't open at such a crucial moment, near the end of the timer.

However, to be fair, after watching this episode several times, I came to the conclusion that this was a glitch on Hell's side, and not a software issue.
The spellbook should open at the moment the mouse button is "released," not when it is "pressed."
In the stream, it is clearly visible that Hell "presses" the mouse and then quickly moves it away, i.e., there is no "release" of the button. Then he starts to panic and holds the mouse button down and manages to move the mouse again before releasing it. And only on the third attempt does he fulfill the condition for the spellbook to activate: "press" + "release" the mouse on the spellbook, and the desired action occurs.

It can be understood, but I don't see any reason to replay anything.

P.S. As an option, this action could be attributed to the mouse sticking.

It is possible that the mouse was held down, which prevented the spellbook from opening, and the graphics in the game froze at that moment, as it did in the stream. I personally checked this. However, this does not mean that Hell acted in this way. Given his experience, this is unlikely. (But how many games have we had where we could assess his actions in such a time crunch and a tense match?). The possibility of such actions by the streamer cannot be ruled out. Furthermore, I can add that lag in the game sometimes occurs for fractions of a second. Through experimentation, I found that this is partly due to the selected stretch filter method. Also, this sometimes happens if the processor starts to overheat (there are barely noticeable lags). The streaming program significantly loads it. It is also possible that the player's own software has an influence - there may be many combinations and factors here.

Thirdly: speculations about whether I would have succeeded if I hadn't lost those seconds are incorrect, especially since they were made after the turn was completed. There is an element of self-interest here.

Fourthly: This relates to consistency. In a game with Hell, I once had problems with my hardware, which led to crashes. However, in the final battle of one of the games, a crash occurred that was not my fault; the internet lagged (possibly mine), and Hell stated that he didn't care, and if this happened again, he would automatically declare me the loser. The situation is very similar. His opponent can say that he doesn't care about this problem and that he should look for flaws in his own software. In this case, it would be Hell, not The, who would be saying this to himself.

Fifthly: The main problem here, in my opinion, is not that these seconds were decisive (although this may also be the case), but that the streamer put himself in a time crunch and does not want to lose by any means possible.

From all this, I want to conclude: the situation is unprovable, and the moment itself is so subtle that it is no longer possible to replay it under the same conditions, since the fact of the event itself gives an advantage when attempting to repeat it. Therefore, my opinion is that the game should continue from where it was stopped, without replaying anything.