Regulations:
Any person registered on HeroesWorld has the right to contact the AC with any question they have regarding the "Heroes 3 - ONLINE" section. The question must be sent via ICQ or as a private message to any member of the current AC.
If the AC member you contacted cannot resolve the issue on their own, the issue is brought up for general discussion, which takes place in a specially created closed AC section.
The AC reviews the issue, if necessary, contacting other parties involved and requesting materials (save files, ICQ logs, etc.) that can help in making a decision.
Within one month, the AC makes a decision on the issue and notifies the forum. If necessary, sanctions are applied to the guilty party (if any).
In my opinion, there have been mistakes (incorrect actions) on both sides, which has led to misunderstandings and complaints.
Весна 2012.