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I'm having problems with my licensed Heroes 5: Tribes of the East. It started a couple of days ago. The computer seems to be working, the game launches, but when loading any map or trying to access Ubi, it crashes to the desktop.
Troubleshooting remotely is not easy; everything might turn out to be different from what it seems. But, I'll still try to give some small tips. If you have already installed/reinstalled (hopefully, the system installation was done with disk formatting) the system and the game, and nothing has improved, then the main thing is to carefully check the video. That is, it is highly desirable to update DirectX to version 10. Second: reset all video settings in the game to the minimum. If that doesn't work, reset the video card settings to the minimum. If it doesn't improve, you can try changing the video card to any other. After you are sure that the card is working, the only option left is a faulty memory module. If there are several, leave the system running with one, then with the other. You don't need to bother with the modem; it is not to blame for such problems. Your computer configuration should run the game without problems (I had almost the same one). As always, service centers try to make things seem more important than they are.