Heroes 6 - Discussion

Technical Support finally responded to me. First, they asked me to send them the dxdiag.txt and msinfo32.txt files. And the next day, they sent me this: Thank you for providing the information. Please follow these recommendations: 1. Disable background applications: To do this, go to the Start menu on the desktop (or, if you are using Windows Vista / Windows 7, press the Windows key and the R key at the same time). Enter MSCONFIG and press Enter. Go to the Startup tab. Select the option to disable all. Click the Apply button, then Close, then select the Restart option. 2. Clear temporary files: To do this, go to the Start menu on the desktop (or, if you are using Windows Vista / Windows 7, press the Windows key and the R key at the same time). Enter %TEMP% and press Enter. Select All. File / Delete. NOTE: If you are using Windows 7, select the files you need to by pressing Ctrl + A. After the files are selected, you need to click the Delete button. 3. Update the drivers for your sound card, as they are outdated: http://www.realtek.com.tw/ 4. Update the drivers for your video card from the official source: http://support.amd.com/en-us/download 5. Update the DirectX components by downloading and installing the latest version from the link below: http://www.microsoft.com/downloads/details.aspx?familyid=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en 6. Emulation programs, such as (Cyberlink, Alcohol 120%, Daemon Tools or Nero) can also cause conflicts with the game. You need to disable or remove these programs when launching the game. 7. Install all available updates for the OS through the Windows Control Panel > Windows Update. 8. Disable all unnecessary USB devices for the game. 9. Disable your second monitor. Added 1 minute ago I didn't change the video drivers because they were already the latest, and I didn't disable the USB devices, but I did everything else, and voila, it all worked.