Heroes 6 - Discussion

I know how to transfer offline saves. But here, it's not that simple. All saves were made while connected to Conflux. (There were no offline saves). As I understand it, online saves are written both to the cloud and to the hard drive. If it's only in the cloud, then it's clear why there's a synchronization error when loading, but why doesn't it save when exiting? In my case, when exiting the game on the first computer, there's a synchronization error with the cloud service. On the second computer, it synchronizes normally, but the saves there are all old, and I deleted them. Client updates are automatic, so it's unlikely that this is due to different versions. Let's say that when synchronizing the first computer, there's a mismatch with the saves on the second. But the second one is empty. Or maybe there's a way to reset the cloud service and save again? Perhaps the game clients updated differently and there's a mismatch. If I play while connected to Conflux, I click "save." The save is written to the hard drive. Then, when exiting the game, the save from the hard drive is written to the cloud. Am I understanding this correctly?