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I have an MTS modem (USB stick). When creating a game and accepting the connection, the modem turns off and on, and the game hangs at some percentage. Restarting didn't help; it works well until the moment of accepting the connection in the game.
There's a similar issue, but I haven't encountered this specific problem (although there have been many others). In any case, the problem needs to be resolved with the provider. The most common problems are: 1. Internet disconnection, or the internet seems to be working but there's no data transfer (disconnection is related to inactivity, which can be solved with a setting, and the lack of data transfer is related to the network session being disabled in the network settings). In Heroes, it often "freezes" during data transfer or reception; checking the balance helps at this moment. In each specific case, I simply bothered the provider; they gave advice, provided settings, and asked to disconnect the internet for a while and then restart the computer. Then everything would be fine.
"Бороться, бороться, пока не покинет надежда, что может быть в жизни прекрасней подобной игры." В.Каверин "Два капитана".