Icharus
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Based on EventID codes 1000 and 1001, it's still difficult to determine the cause of the error, as there can be many reasons (ranging from a virus to system errors, registry issues, or missing system DLLs).
The fact that the game folder in Documents and the .cfg file are not created doesn't necessarily indicate a permissions issue; it's possible that the process doesn't even reach that point and crashes earlier. =)
Has DirectX been updated recently, using the web installer at dxwebsetup?
Also, install vc2005sp1.
And one more question: do any other games work at all? It would be easier to diagnose if only Heroes 5 is crashing.
The fact that the game folder in Documents and the .cfg file are not created doesn't necessarily indicate a permissions issue; it's possible that the process doesn't even reach that point and crashes earlier. =)
Has DirectX been updated recently, using the web installer at dxwebsetup?
Also, install vc2005sp1.
And one more question: do any other games work at all? It would be easier to diagnose if only Heroes 5 is crashing.