RfG
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Yes, I'm 99.9% sure that our people had nothing to do with it, but we need to find out for sure.
I asked support to tell me when the incident occurred; maybe that will make things clearer. I also asked for instructions, and they told me to update the website's software. I don't know what they mean by that (whether to install a new version of PHP or something else).
When I created the website and deployed it on the same hosting provider (just HTML pages), everything was intuitive. I think there's nothing complicated about this problem either. We just need the appropriate credentials to access it. Stepan definitely has them, and Arma probably does too.
I'm not registered on any social networks. If I were in Minsk, we could solve this issue, but it's much harder for me to contact Stepan now than it is for you. That's why I wanted to ask someone from Minsk. Where is that hairy scooter guy when you need him? :D So, if anyone sees them, please ping them.
We already have so few Heroes websites, and it would be a shame if another one went down.
I asked support to tell me when the incident occurred; maybe that will make things clearer. I also asked for instructions, and they told me to update the website's software. I don't know what they mean by that (whether to install a new version of PHP or something else).
When I created the website and deployed it on the same hosting provider (just HTML pages), everything was intuitive. I think there's nothing complicated about this problem either. We just need the appropriate credentials to access it. Stepan definitely has them, and Arma probably does too.
I'm not registered on any social networks. If I were in Minsk, we could solve this issue, but it's much harder for me to contact Stepan now than it is for you. That's why I wanted to ask someone from Minsk. Where is that hairy scooter guy when you need him? :D So, if anyone sees them, please ping them.
We already have so few Heroes websites, and it would be a shame if another one went down.