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In my opinion, load times should be allowed, because otherwise, stupid "disconnections" will start happening!
Load times should be granted strictly at the discretion of the opponent, without any hard feelings. Ideally, it's best to agree on this before the game. If no agreement was reached, there should be no complaints. And the number should be reasonable, I think 2-3 maximum. No matter how many load times are given, if you lose, you lose. If you're not sure, don't offer them. And if a player takes a load time in a specific game, it automatically means that the opponent has the option to take load times equal to the number taken + 1.