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Hello. My brother, a friend, and I bought Heroes 6 from "Buka." The problem is that I can connect to almost any game, but I can't connect with my brother. It says, "Connection timeout. Check your internet connection," even though neither of us has any problems, and we can join other games. I searched for solutions to this problem on the forum, but I didn't find anything. And what they wrote to me at help@buka.ru is just ridiculous (disable antivirus software, etc., even though it's already disabled).
My friend and I had the same issue. We were on the same subnet, with the same provider. He had a router, and when he turned it off and connected directly, everything worked perfectly, even though it used to work fine with the same router. The conclusion is that he updated the router's firmware, and the subnet became unmanaged. This means that you need to forward addresses to the router to the provider so that they are seen as real IP addresses, not as a single subnet.