... a ban can be lifted for good behavior; there was already a case with vitalic. There was even a poll, in which the option "lift the ban" won by a large margin, but that was six months after the ban was issued...
By the way, I chatted with Katerina in a private message - I have the opposite opinion about her. No arrogance, or anything else - she is a perfectly normal person. Apparently, the approach was different.
Справочник по НоММ-4 http://handbookhmm.ru/pamyatka-dlya-heroes-iv.html
Памятка по НоММ-3 http://handbookhmm.ru/pamyatka-dlya-homm-iii.html
и HotA http://handbookhmm.ru/vyishla-obnovlennaya-pamyatka-dlya-homm-iii-hota.html