Ask your question here if you can’t find the answer in the FAQ.

purchased a license. Created an account and entered the key. I can play normally under my nickname. I created an account for my wife. When launching the game, it asked to enter the key, I entered it again, and it says it's incorrect, the key has already been activated. I entered the second key provided. The game accepted the key, but when connecting to CONFLUX, it displays a message that the connection failed, and this key cannot activate the privileges. As a result: I have an account with a dynasty, and my wife only has access to offline play.
In this regard, I have the following questions:
1. Why are two keys needed?
2. How can I create a second full account with a dynasty so that both my wife and I can play fully, each with our own dynastic hero?
3. If the second key provided is for activating exclusive content, why doesn't the game accept it, and none of the keys I provided (which are listed on the box) work on the link on your website?
4. If a different activation key is needed for the second account, where can I get it and how can I enter it to ensure that both accounts work correctly?
I have a DVD-BOX with two keys.