Your favorite hero...

Why not? It's not like only the dwarves and orcs have unattractive icons. Although, even among other races, there are some that stand out. As for the campaign icons, they turned out well for everyone except Raileigh (it's a bit pale, and he doesn't look like himself; he looks much better in the hero menu). Zehir's original black lips aren't great either, but in "Tribes of the East," he probably has the best icon. An example of an icon being better than the character's appearance is Aranthir. In the icon, he's a young man, but his in-game appearance is of an older man with a ponytail that doesn't suit him at all. His ability is also great, but a single creature can be easily killed using the methods you mentioned. It's not ideal. Therefore, Raileigh probably has the best icon. Faidaen's drawback is that he's only good against necromancers with a large number of skeletons and zombies (even with the introduction of dark energy, they are summoned more often). And if the enemy has, for example, only one peasant, a powerful volley will be wasted. And considering the specifics of the last campaign in the original game, it's a shame that not all ranged units are affected by this ability.